WAITING-FOR-LINE

[SSMaterials]

I have been getting WAITING-FOR-LINE a lot after we upgraded to IP Office 4.0(7) on our 406. This ussually happens when we dial a bad number, but we have gotten this message when we have dialed good numbers. There are a few numbers will work on my cell phone, but when I dial it on my IP Office phone it says WAITING-FOR-LINE.

Please post any ideas to fix this issue.

 

[ProviderReborn]

Check your lines ars settings

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[kwing112000]

Sounds like your ARS is wrong or maybe you have lines in the same outgoing group that are not working.

 

[ProviderReborn]

My answer is a little vague. However in response to your question.
I would assume you have an overflow/fallback in your ars tab to a line group ID that does not exist or is currently not working/misconfigured.
You need to check out the programming here and also in shortcodes.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[SSMaterials]

What should I look for in the ARS to see if it configured correctly?

 

[Telecomboy]

Look in ars for which line group your calls are going out on. Then check and see under "lines" to make sure that all inactive lines are removed from that outgoing line group.

 

[ProviderReborn]

What type of lines do you have? There is always the possibility you do have a genuine line issue.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[SSMaterials]

It is a PRI. It tested clean. It is also the same numbers that seem to get the WAITING-FOR-LINE error.

One number in paticular we have not been able to get to, but we can call the number with our cell phones. I also can call the number when I dial the area code without the 1 and the number. It is a local number. I called our phone provider to check if there might be an error calling out to that number but they said I should call the number fine.

 

[Telecomboy]

Is it every call to that area code? If so, you can add a new short code to your ars to accomodate.

 

[ProviderReborn]

You are welcome to send me a copy of your config if you require. I will look as it is a little hard to diagnose with the info your providing.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[SSMaterials]

It is our local area code so I should not need to dial it, but that is the only way I can get connected. If I just dial 9 then the number I get WAITING-FOR-LINE, but if I add the 9 then the area code 702 then the number it works.

 

[Telecomboy]

If all calls to area code 555 weren't going through, add the followign shortcode to your ars:

SC: 1555N;
Tel: 555N
Feat: Dial 3k1
Line: 0 (or whatever your outbound line group is)

This will strip the "1" off the dialed number and according to your previous post it then will go through without the "1".

 

[Telecomboy]

Oh. you are only wanting to dial 7-digits. under your ars is there a N; short code- this would be used for local calls.

 

[SSMaterials]

All local call seem to work, but this one number unless I dial the area code first.

 

[SSMaterials]

How can I post the configuration file?

 

[Telecomboy]

Do you have call status where you can watch the system and see what digits it is trying to send out for that call? You can also look at monitor as well and see if it is an IP Office issue or an issue that your provider may need to fix.

 

[SSMaterials]

It did seem like a provider issue at first, but I called the and the number I am trying to dial is a customer of the same provider and according to them it is something with our phone system.

 

[r6wraith600]

SS I have seen this when you call a number that is busy and that number is giving back a busy tone, you will see this on the phone the call was made on when it's PRI.

 

[SSMaterials]

I also get the same messgaes when the line is busy, or a bad number, but that is not the case for this one number. It gives me this message when ever I try to call this one number using my IP Office. When I use my cell phone the number goies through fine so I know the number is good and was not busy.

I opened a ticket with Avaya and they looked into our system and said it is something that will be fixed in 4.1. I just don't see how I need to upgrade my system to call a specific number. Also the upgrade is not even ready yet.

 

[puregold]

No way, thats gotta be cfg related.

Can you run a trace of the call with default plus isdn events enabled and post it here?

ACE - Avaya Certified eejit