W3404 Unable to open file

[helgen]

Hi

I get "BAckup incomplete" due to following warnings (from activity log):
07.12.02 01:01:40 1130 W3404 Unable to open file. (FILE=C:\Program Files\ComputerAssociates\ARCserve\LOG\J0001070.LOG, EC=FILE NOT FOUND)
07.12.02 01:01:40 1130 W3404 Unable to open file. (FILE=C:\Program Files\ComputerAssociates\ARCserve\LOG\J0001072.LOG, EC=FILE NOT FOUND)
07.12.02 01:01:40 1130 W3404 Unable to open file. (FILE=C:\Program Files\ComputerAssociates\ARCserve\LOG\J0001074.LOG, EC=FILE NOT FOUND)
07.12.02 02:06:58 1130 W3404 Unable to open file. (FILE=C:\WINNT\system32\dhcp\j5001530.log, EC=FILE NOT FOUND) **
07.12.02 02:06:59 1130 W3404 Unable to open file. (FILE=C:\WINNT\system32\dhcp\tmp.edb, EC=SHARING VIOLATION)
07.12.02 02:08:12 1130 W3404 Unable to open file. (FILE=C:\WINNT\system32\wins\wins.mdb, EC=SHARING VIOLATION)
07.12.02 02:08:12 1130 W3404 Unable to open file. (FILE=C:\WINNT\system32\wins\winstmp.mdb, EC=SHARING VIOLATION)


Some .log files give error msg "FILE NOT FOUND", and some .edb and .mdb files give error msg. "SHARING VIOLATION".

**) The backup job has exclude filters like "C:\WINNT\system32\dhcp\*.log" and "C:\WINNT\system32\dhcp\backup\Jet\new\*.log".

I have just upgraded from build 1018 to build 1100 in an attempt to avoid the "FILE NOT FOUND" messages. Instead I now recieve also the "SHARING VIOLATION" messages. The configuration of the backup-up server has not been changed in any way (except of course the upgrading of the Arcserve sw) that could affect the backup.

Why will Arcserve try to backup files if they aren't there ? Why are "SHARING VIOLATION" msg's suddenly appearing? Why does Arcserve try to backup "C:\WINNT\system32\dhcp\j5001530.log" despite exclude filter "C:\WINNT\system32\dhcp\*.log"?

Please help me solve this problem.

Thanks,
Helge

 

[databasebaba]

In the backup manager run a dynamic backup ( The server has to be full green in the source ). If it is half green then ARCserve will not know whether the file is available in the server or Not. So it is always advisable to run a dynamic backup.

And you are trying to backup files which is not on the server so do these steps to resolve your problem...
DatabaseBaba...

 

[jabus]

There is additional information on the sharing violation messages. Search for "Perflib" in this forum.

 

[helgen]

Thanks for the replies.

In the source tab, "My Computer" box IS full green. All the entries below to "My Computer", which is all local disks, registry and "system state" are (of course) fully green.

Is there any other way to see if the backup is "dynamic"?

Helge

 

[jabus]

If My Computer is fully shaded, then it is 'dynamic'.

Again, there was a bug that did not properly read in which files to ignore sharing violations on from the registry (HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\ARCserveIT\Base\Task\Common\IgnoreShareViolationsOn). This was corrected in asbackup.dll dated 09-30-2002. Until you get an asbackup.dll dated 09-30-02 or later, you will continue to recieve these messages.

As a side note, if you have other files that are open that you want to ignore, you can add the values to that registry key. That is a better method than completely filtering out files.

 

[helgen]

Thanks jabus.

I will now try go get asbackup.dll from 30-sep-02 or later.
So far I've not succeeded with this.
There seems to be no "T146288.CAZ" at
NODE: ftp.ca.com
PATH: /CAproducts/unicenter/arcserveitaent/0006/T146288

No availible product patches for Arcserve2000 contains asbackup.dll from 30-sep-02 or later either.

Let me know if there is a download with this new asbackup.dll somewhere.

Helge

 

[ahshingxp]

I encounter the same issue. Please kindly tell me where I can download asbackup.dll as of 30-Sep-2002. Thanks

 

[helgen]

I don't know where to find it...

Anyone know where to find asbackup.dll dated 09-30-02 or later?

 

[speshalyst]

Hi Helgen,

Looks like the patch you are looking for T14688, is one of those test fixes from CA.

You need to get it approved by one of their engineers before you can apply it onto your server.

Note: the asbackup.dll as per sp4 is 05\09\2002, which is the latest PUBLISHED patch

cheers
Speshalyst
So it Shall be Written!
So it Shall be Done!!