I have your answer. Dell has a problem with the HP82oo USB CDR's. If you go to HP's website, you'll find a notice concerning the problem. Dell will not fix the problem -- their only suggestion is to buy a SCSI drive (big help, huh?). I've already raised you-know-what to Dell and they just shrug it off. I finally got a FireWire device (Yamaha CDR with an Evergreen PC card) and it works great. The only other suggestion anyone has for a solution is to try using a powered USB hub between the CDR and your computer. I did this and did get it to install, but running it was quite iffy at best. I kept getting buffer underrun errors and finally gave up. Good luck!