Vu Stats Display 1

[Subtech]

My problem is when an agent hits their VU Stats button, they cannot see all their stats. The display looks like the following:

call= act= acw=

auxrc=

The problem is the acw= is on the right side of the display
and you cannot see the stats. My question is how do you adjust the display?

I called 1-800 Help me, but they said they wanted to charge.


Thanks to all who respond.

 

[BIS]

You probably need to add another format (and a next button).
Let us know if you don't understand this. Start by "display vustats-display-format ??"....and check your station form for which one is in use.

 

[Subtech]

I know which format I'm currently using. Are you saying I create another vu stats format and added what I can't see on the present one. Then I should program the new format to the same button, and then use the next button to see it?

 

[Toni269]

Subtech, (yes that is what BIZ meant with the next format and next button)

When you type in the command:
"change-vustats-display-format x"
In the format description area, once you put in the name of the stat, for example: "Calls Waiting=", you need to put in "$$$$" characters for each space the stat figure will need. In this example, you would type each exactly as I have here:

Format Description: Calls Waiting=$$$ Abandoned=$$$
In the Data Type:
calls-waiting
calls-abd (Period: "day&quot

The output for the phone will display:
Calls Waiting=97 Abandoned=18

I hope I'm explaining this in a way that makes sense. I'm the vu-stats QUEEN, so if I can help in any way, let me know. I have some very easy to use instructions from Avaya I can fax to you if you give me your fax number.

Good Luck!

 

[BHodgins]

Toni, do you know a way for an agent to see their RONA's (no answer redirects) in realtime?

 

[jglittle]

Hello Bhodgins,
As to your question about RONA. You can program a button on the phone to show RONA, but it is not agent specific. The button should be programmed as a "noans-alrt" and then the group(split/skill)number. When the light lights, the subscriber pushes the button and it displays the name/agent id of the last person that RONAed.
I use it mainly for my managers, so they can tell when one of their agents RONAs, but you could give it to all the agents.
Hope this helps.


LittleJohn
>>>----->

 

[BHodgins]

helpful - thanks!