VSC not playing messages

[asterisk18]

I have a SECC 4.2 with a Voice Services Card (16 channels) that was working fine. Last weekend I needed to re-install SECC into a new server machine. After all the sw installation finished I reconfigured everything, leaving the Voice Card last. I added the card with its correct IP and keycode, imported the programming from the switch and I setup a menu using the voice admin. The voice ports are logged in and the display on the card is K:16. When I test the menu message through the voice admin of the card by sending the call to an internal DN, I hear the menu correctly. When I use this menu inside a treatment I hear nothing. It skips the message and routes to agent or music on hold. I tried a new treatment and re-built call routing, same result. I created a comfort message, I hear it on the voice admin not when I use it inside the treatment.

Checking the alarm monitor I receive an error: "VSM Request failed. (Result 2. Event 2. Call ID: 131146. File/Funct: .\nitfe_cltaskvsm.cpp/Execute:line 515)".

I think I have tried everything and I am running out of options. Anyone has experienced something similar? I appreciate your ideas.

Thanks.

 

[sandyml]

Did you add the ports to your SECC and acquire them? Here is a note from the NTP:

Note: Voice Services ports are not added automatically as voice ports by the
Symposium Express Call Center import utility, as are other voice ports (for
example, Meridian Mail voice ports).
You do not need to acquire Voice Services voice ports to record and play
prompts on the initial setup. It is only if you want Symposium Express Call
Center to play prompts using the Media Card that Symposium Express Call
Center must acquire the voice ports.

 

[sandyml]

Also, have you run the Voice Services Configuration Utility?

Before you run the Voice Services Configuration utility, you must ensure that
?? the Media Card is installed and configured on the switch
?? the Symposium Express Call Center server and client software are installed
?? you have run the Import Utility from the client with sysadmin access
privileges to import switch resource information (TNs, voice ports, CDNs,
IVR ACD-DNs, and routes) into Symposium Express Call Center
Note: The Import Utility adds Voice Services voice ports as agent
phonesets, not as voice ports. For this reason, it is best to run the Import
Utility before configuring the Voice Services resources, and then add the
Voice Services voice ports manually. However, if you ran the Import Utility
before configuring the Voice Services resources, you must manually delete
the Voice Services voice ports (added as phonesets), and then add them
again as voice ports.

 

[asterisk18]

Thanks for your reply sandyml. I will be on site Monday and check.

 

[asterisk18]

I did everything as it was suggested but no difference. Still no messages through the treatments. Any other idea?

Thanks

 

[asterisk18]

I managed to solve the problem by de-acquiring the voice ports and the ivr-acd-dn and acquiring again. According to Avaya support this unblocked the access to the voice card and it's operating now.

Thanks.

 

[sandyml]

Gotta LOVE their answer! Sounds better than "dink around until it wakes up."

Thanks for posting your fix, appreciate it.