asterisk18
MIS
I have a SECC 4.2 with a Voice Services Card (16 channels) that was working fine. Last weekend I needed to re-install SECC into a new server machine. After all the sw installation finished I reconfigured everything, leaving the Voice Card last. I added the card with its correct IP and keycode, imported the programming from the switch and I setup a menu using the voice admin. The voice ports are logged in and the display on the card is K:16. When I test the menu message through the voice admin of the card by sending the call to an internal DN, I hear the menu correctly. When I use this menu inside a treatment I hear nothing. It skips the message and routes to agent or music on hold. I tried a new treatment and re-built call routing, same result. I created a comfort message, I hear it on the voice admin not when I use it inside the treatment.
Checking the alarm monitor I receive an error: "VSM Request failed. (Result 2. Event 2. Call ID: 131146. File/Funct: .\nitfe_cltaskvsm.cpp/Execute:line 515)".
I think I have tried everything and I am running out of options. Anyone has experienced something similar? I appreciate your ideas.
Thanks.
Checking the alarm monitor I receive an error: "VSM Request failed. (Result 2. Event 2. Call ID: 131146. File/Funct: .\nitfe_cltaskvsm.cpp/Execute:line 515)".
I think I have tried everything and I am running out of options. Anyone has experienced something similar? I appreciate your ideas.
Thanks.