VPNRemote-Is anyone using it?

[gblucas]

I am currently trying to setup VPNRemote on a 4621SW phone. We have a Checkpoint firewall, and we have been able to use different Avaya documents to get the VPNRemote software on the phone, configure the CM4.0.1 and the Checkpoint, and we even can get dialtone from the phone. We essentially seem to have it working...except that the phone reboots, often during conversations...

Question 1...In CM4, is there a license required for VPN remote?

Question 2...Do you have to have the WebLM server in order to make this work?

Question 3...Has anyone had any trouble with the phone connecting, working, and during a conversation, the phone reboot? If so, did anyone solve this issue, and can you give any pointers to troubleshoot the problem?

Any information, pointers, tips, direction, anything to help us get over the hump, would be greatly appreciated!!!!

gblucas

 

[mgraval]

I have many VPN remote phones. You do not need the WebLM licensing if the phones use the 2.4 firmware.

The rebooting/voice quality/connectivity issues are most likely due to the end user network or ISP issues. We are constantly battling those issues, but most of the times there is only so much we can do.

All in all they work pretty well and have proven to be a great solution for work at home employees.

Everything you need can be downloaded from the link

Good Luck

 

[Regordmdew]

We have been trying them and also running into difficulties with phones rebooting. We find the reliability so poor that we consider the phones unusable.

While pointing to the ISP is probably pointing in the right direction, since some connections are solid. However, our users will be logged onto the vpn with their laptop, and that vpn connection does not drop when the phone vpn connection drops, so there is plenty of pointing to go around on this one.

Our voice quality is good, it is just the connection dropping that is the issue.

We are using 4610 phones.

BTW, had an issue with the vpn software not loading on certian phones (one we purchased recently). Avaya has a fix for this with updated vpn software.

 

[kwing112000]

We have a lot of them out there that were rebooting. we found that increasing the lifetime on the VPN connection will help. it will not stop it. THe max lifetime you can have is 5 days. I think by default it is 3hrs. It will reboot no matter what is going on when the lifetime expires. Ihave had people plug them in at night when they are not normally using the phone so that when the 5 days expires it does not interupt service.

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[gblucas]

kwing112000,

The setting for lifetime is on the firewall (Checkpoint) side, not on the phone itself, correct?

Our phones seem to reboot during a conversation, not when they are sitting idle.

gblucas