VPN REMOTE SITE 1 IP PHONE

[HELPATECH]

I HAVE A IP406 PH MANAGER 6.0 W/4.0 SOFTWARE I AM SETING UP 1 IP HPONE IN DALLAS; STEP BY STEP, I CREATED A USER 311,DALAS CAN PING HOUSTON FILE SERVER AND CALL SERVER,FROM ANY MACHINE, POWERED UP PHONE GAVE IT AN IP/ADDR THAT THEIR IT TECH GAVE ME (STATIC) PROGRAM CALL SRV, FILE SRVR,VPN ROUTER,DONLOADS ALL ITS FILES THAN PH, JUST STAYS ON DISCOVERING...... NO VMAIL ON IPO.
I CHECK THE BIN FILES,I PING THE PHONE WHILE ON DISCOVERING GET REPLY,I LEFT MANAGER ON
JUST EXAMPLE
CLL SRV 192.168.0.201 FILE SV 192.168.0.200 IPPHONE 192.2.0.100
VPN ROUTER 192.168.0.301
ANY ADVICE

 

[mforrence]

Please turn off cap lock - it's hard to read with the yelling!
Mike

 

[ProviderReborn]

VPN set for VoIP?
How are your H323 Fixups set?

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.

 

[nickofherts]

When I set up IP handsets I make sure they work when plugged in to the front of the IP Office before attempting to set them up remotely. Then if it doesn't work you know you are looking for a network issue rather than an Avaya issue.

 

[tlpeter]

are you sure that the ipoffice is 192.168.201 ?
if yes then did you make an iproute toi the gateway ?


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[HELPATECH]

yes, the IPo is 201 and i even creaed the ip route,i must be missing something

 

[tlpeter]

oke lets go step by step

phone = 192.2.0.100
callsv (ipoffice) is 192.168.0.201
port =default
router = 192.168.0.301
mask = 255.255.255.0
fileserver = 192.168.0.200
the rest does not matter if no vlans are used

i notice that router must be the router at the remote side
so it must be something with 192.2.0.something !!!


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ProviderReborn]

>router = 192.168.0.301

I do hope not.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.

 

[ProviderReborn]

The router should be the default gateway of the local site so surely it should be 192.2.0.*

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.

 

[tlpeter]

that is what i say
i was just thinking out loud
the router part is not right but then it also would not pul files from the fileserver
so there must be something else wrong
maybe fixups in a cisco router ???
or ports blocked in the vpn router (there are people who do it)


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ProviderReborn]

The data side would appear to be there. But perhaps the poster is seeing the file requests and the phone is not actually doing any thing. After all it should time out and use its default .bin

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.

 

[wingatesl]

You have checked the IP routing portion in Manager to ensure there is a default gateway set or at least a route to the remote site?

 

[telcotechavaya]

Hiya, long time listener, first time caller...
sounds like the IP route in the Manager config.??
an entry for 192.2.0.0 with the gateway being the router 192.168.0.301 and the destination being LAN1 from the drop down.. ? sorry just checking?
That private IP address makes me double guess every time i read it.. 192.2.0.X
And as tlpeter mentioned bout the router entry on the IP phone, surely it should be 192.2.0.X (whatever the remote router is?) or it would error saying "Bad Subnet" wouldn't it?
pretty sure there is an error if IP addy and Router on different subnets.
And you can ping from the back of the IP phone with ya lappy to the IPO Call Server? you won't without the IP Route happy??
This is all fresh as I just did the same thing yesterday!!

Hope this is of some help.

Cheers,

Chris