Volume on conference call 1

[covcom]

Customer says when on a conference call, the parties can here each other well, but not him. Is there somewhere in programming to change volume from 3db to 6 db.
mics 7.0xc
Thanks

 

[dibthree]

Is the Telco Service Analog or PRI?

 

[covcom]

Analog.

 

[dibthree]

Are you sure that the problem is not that the parties cannot hear each other? That is a known problem with all analog trunk to trunk transfers.

 

[ats9963]

Go into the Line setting and set them for LONG CO this will bump the volume up a good bit. Usually helps. Otherwise you will need to set up a conference bridge of some sort. All POTS line to POTS line conf calls experience a volume drop, regardless what system you are using

 

[covcom]

The problem was that the parties could not here each other.
Set the lines for long co. Thanks for the help.

 

[Infinity306]

I can't seem to find Long CO.. seems some of our employees are having the same problem on conference calls, they can talk to 1 person just fine but once they connect the third party(he can hear them fine till he adds them to the conference), they can't hear them.

 

[Infinity306]

Im currently 3.1(65).. could upgrading help? looks like I will have to upgrade soon anyway since I had already upgraded manager but downgraded to 3.1 due to another problem.. power went off a few days ago and apparently a system running 3.1 wont pull config from 3.2 manager.. lost config and had to manually send a backup..

 

[Infinity306]

Woops Sorry wrong forum. no wonder. this came up in a search and didnt see that it was nortel and not avaya.. sorry..

 

[Justatec]

Under programing,Lines ,shownext till you get to loss pkg: then change till you get what you need...

 

[gmiller1949]

I've had this problem at 2 locations. I had the LBOC check the loop loss and found all lines out of spec. A voice grade line should measure between -3.0 to -5.0db of loss. Our lines were measuring from -8.0 to -12.0db of loss. LBOC was able to move the lines to fiber with -2.9db of loss....problem solved.

gm

 

[Bob3470]

Order Conference from your telco on the lines and then you can do it thru the CO. Conference with the KSU and 2 lines has always been a problem when using loop lines. Sometimes it works and a lot of the time it dosnt.