Voltage coming from IP 400 8 port Analogue 1

[Orlando21]

I have an 8 port analogue module.
I have been told by the customer that they used to do testing across two of the eight port that I had setup in a lab for them.
They said that they used to get 48 volts coming across that line.
I did some test on every port and I only get 34-36 volts at the most.
The regular digital ports push more like the 46-48 volts.
What they need is the analogue ports to have that voltage. Is there some way to boost the signal in the IP Office, or do I have to get an alternate enhancer. I have never altered anything in this regard. I think they were testing through something else myself.
They need that signal output for testing on some IP home phones, with their compression devices.

Thanks

 

[tlpeter]

You won't get 48 volts !!!


Analog Phone Ports "• RJ45 sockets. EU - Telephone ports act as Master sockets.
• CLI Schemes: DTMFA, DTMFC, DTMFD, FSK and UK20.
• REN: 2 (External Bell via POT port: REN = 1)
• Off Hook current: 25mA.
• Ring Voltage: 40V (nominal) RMS. "


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

They are saying that so it gets classed as a fault and so they expect you to foot the bill to achieve what they claim they used to get, it never kicked out 48 volts.

ACS - IP Office Implement

 

[tlpeter]

Put the 36 volts on there ears and then 48 volt so they know the difference


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TomMills]

amriddle, surely clients dont do that!

 

[amriddle01]

I know... "Honestly that phone point used to work".. when you look there isn't even a cable going to the box.

ACS - IP Office Implement

 

[TomMills]

lol,

where would we be without them though eh?!

 

[Orlando21]

Thanks, guys, I figured as much just needed to confirm. Got all these responses at the same time. LMAO about the jokes though.