VOIP Phone Issue

[pbxguy651]

I have setup about 8 5610sw IP phones on one of the Avaya systems we have. Because of VCM channel limits I want to put additional phones on a different system with availble VCM channels.

I am having trouble with this. the second system is a 500 series. After entering the correct IP info the phone boots up to "no user" and asks me to login. I try to login with the voip user and it tells me invalid.

I have noticed that on the phones that worked on the first system, the phone loaded the file x10d01a8_016.bin. This file is not present on our second system.

Is this the problem and should i just copy the file over?

Thanks

 

[TomMills]

so you have registered the phones to the ip500? is the voip user programmed on the 500?

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[pbxguy651]

yes i created the voip user on the IP500

 

[tlpeter]

NoUser means that the user does not exist or is not logged in.
Phone firmware depends on system software.
But this stuff is all very basic to be honest.


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APSS IP Office
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ACA - Implement IP Telephony -- ACA - Design IP Telephony
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