VOIP extension can't receive incoming calls 1

[KITCOadmin]

Hello everyone,

I have searched on hundreds of forum posts under the AVAYA IP OFFICE section to no avail. My question I believe to be pretty simple is this:

We have 54 extensions in our IP OFFICE and of those extensions mine is the only 1 that utilizes VOIP and is on Ethernet. Mine is also the only one that cannot receive incoming calls.

For example, the administrator of the IT Department's extension is ####. So if you wanted to call him from outside the office directly, you would dial "(Area Code)- XXX - ####. Well when I try this with my extension, I get the number you have dialed is not in service.

I went through IP OFFICE and copied his extension setup to mine perfectly with still no luck. I have also tried establishing an Incoming Call Route using my extension but that didn't work either.

I have found many answers to issues I've had in the past on these forums and I hope someone out there can guide me in the right direction. I thank you all who read this and greatly appreciate any and all replies.

Very Respectfully,

Chris Walker

 

[Westi]

did you point your incoming call route to the extension?

Joe W.

FHandw., ACSS

insanity is just a state of mind

 

[KITCOadmin]

Yes, I believe I did.

I set the "Incoming Number" section to my extension like the others in the list. Then I put the "Destination" as my extension again. I have since deleted the record since it didn't prove to be working. Should I recreate the record again?

 

[tlpeter]

What is the incoming line id on the trunk?
I sounds like it is not the default 0
When you create an incoming call route the incoming line id is 0 and needs to be changed to the id of your trunk.


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[KITCOadmin]

All of the other incoming line id's are 0. Are you saying mine would be different since I am using ethernet and not a normal phone cable?

 

[tlpeter]

No i needs to be 0 when the incoming line id is 0
Change a working DDI to your phone.

Can you dail out with the phone?
What do your colleges see when you call them internally?


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[KITCOadmin]

On my current phone, yes I can dial out and when I call another coworker they see my extension and my name.

After switching phones with the other here in the cubicle that is on a standard line:

It wouldn't take the ethernet cable on the bottom. So I don't have another phone to test this with unfortunately.

 

[intrigrant]

There is a toll called "Monitor" on the admin cd.
With that tool you can monitor what happens within IP Office ( if you are familiar with the messages though ).
My suggestion is that you start the monitor tool, try to make a call from your extension and try to make a call to your extension.
Save the trace to a file and if it is not too big post it here or make it accessible via a filehosting service.
Then we can take a look at the traces and we might be able to help you to identify the problem.

 

[KITCOadmin]

Thanks intrigrant,

I'll go attempt that now. I will post my results momentarily.

 

[tlpeter]

It wouldn't take the ethernet cable on the bottom. So I don't have another phone to test this with unfortunately.

you only need to change the destination in the incoming call route.

When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[KITCOadmin]

I apologize tlpeter for misunderstanding, I am still very new to IP Office even though I have been doing some reading on it.

Any ideas what I should change the 0 to? Should I just keept going 1-xx? until something works?

 

[tlpeter]

Leave everything as it is except for the destination of one phone that works.
Put in your extension instead of the working phone.


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[KITCOadmin]

tlpeter,

I changed exactly what you said and when I dialed it from my cell phone, instead of ringing at my IT Admin's desk. It rang at mine.

 

[tlpeter]

Then create a new incoming call route with your ddi in it.
That should work fine.

When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[KITCOadmin]

Sorry tlpeter,

It does not work. I even stated in the first post that I tried creating one and it didn't work. All I get when I call the number is the number is not in service. I tried it again after you mentioned just to verify thinking something might have changed, but to no avail. Thanks for the attempt though. Can you think of anything else that might cause this problem?

 

[KITCOadmin]

Intrigrant,

Here is the log from the Monitor when I called out and when I tried to call in. My extension on here is 2321.

********** SysMonitor v5.2 (65) **********

********** contact made with 100.0.0.115 at 16:22:14 29/12/2010 **********

********** System (100.0.0.115) has been up and running for 28days, 9hrs, 28mins and 21secs(-1841666281mS) **********


********** Warning: TEXT File Logging selected **********



********** Warning: TEXT Logging to File STOPPED on 29/12/2010 16:22:14 **********

0mS PRN: Monitor Started IP=100.0.0.114 IP 403 3.2(65) KitCo
0mS PRN: LAW=U PRI=1, BRI=0, ALOG=4, ADSL=0 VCOMP=5, MDM=0, WAN=0, MODU=2 LANM=0 CkSRC=5 VMAIL=1(VER=2 TYP=1) CALLS=0(TOT=6835)
1080mS PRN: Recv: RegistrationRequest 64000078; Endpoints registered: 1; Endpoints in registration: 0
1630mS CMExtnRxP: v=22
CMShortCode
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
ShortCode GetSystemInfo (99) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
Product Unknown
1631mS CMExtnTx: v=2216, p1=22
CMShortCode
Line: type=DigitalExtn 6
Call: lid=0 id=-1 in=0
ShortCode GetSystemInfo (99) = [3.2 (65)] Calling[KitCo ] Type=Default (100)
Product Unknown
Display [IP 403]
Tag type=Text [1,1,2,1,0,0,0.] [0x31 0x2c 0x31 0x2c 0x32 0x2c 0x31 0x2c 0x30 0x2c 0x30 0x2c 0x30 0x00 ]
Timed: 29/12/10 16:22
1632mS CMExtnTxP: v=22
CMShortCode
Line: type=DigitalExtn 6
Call: lid=0 id=-1 in=0
ShortCode GetSystemInfo (99) = [3.2 (65)] Calling[KitCo ] Type=Default (100)
Product Unknown
Display [IP 403]
Tag type=Text [1,1,2,1,0,0,0.] [0x31 0x2c 0x31 0x2c 0x32 0x2c 0x31 0x2c 0x30 0x2c 0x30 0x2c 0x30 0x00 ]
Timed: 29/12/10 16:22
1642mS CMExtnRxP: v=22
CMShortCode
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
ShortCode IVRMessage (70) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
Product Unknown
Tag type=Text [VMM$SENDMSGD$2216$%] [0x56 0x4d 0x4d 0x24 0x53 0x45 0x4e 0x44 0x4d 0x53 0x47 0x44 0x24 0x32 0x32 0x31 0x36 0x24 0x25 ]
1642mS PRN: VMAIL - Send IVR Message VMM$SENDMSGD$2216$% vmail_server=ffe4bf74
1643mS PRN: TFTPServer::RRQ(from 100.0.0.233) nasystem/hunt_list
1657mS CMExtnTxP: v=22
CMVoiceMailStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Called[2216] Type=Default (100)
Product Unknown
Tag type=Binary [VMS$MBXSUCCESS$40541$%] [0x56 0x4d 0x53 0x24 0x4d 0x42 0x58 0x53 0x55 0x43 0x43 0x45 0x53 0x53 0x24 0x34 0x30 0x35 0x34 0x31 0x24 0x25 ]
1658mS CMExtnTxP: v=22
CMVoiceMailStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Called[2216] Type=Default (100)
Product Unknown
Tag type=Binary [VMM$MSG06443$O$2010/12/17 14:54$7575364396$18$0$0$%] [0x56 0x4d 0x4d 0x24 0x4d 0x53 0x47 0x30 0x36 0x34 0x34 0x33 0x24 0x4f 0x24 0x32 0x30 0x31 0x30 0x2f 0x31 0x32 0x2f 0x31 0x37 0x20 0x31 0x34 0x3a 0x35]
1659mS CMExtnTxP: v=22
CMVoiceMailStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Called[2216] Type=Default (100)
Product Unknown
Tag type=Binary [VMM$MSG06448$O$2010/12/21 10:03$5184560203$30$0$0$%] [0x56 0x4d 0x4d 0x24 0x4d 0x53 0x47 0x30 0x36 0x34 0x34 0x38 0x24 0x4f 0x24 0x32 0x30 0x31 0x30 0x2f 0x31 0x32 0x2f 0x32 0x31 0x20 0x31 0x30 0x3a 0x30]
1660mS CMExtnTxP: v=22
CMVoiceMailStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Called[2216] Type=Default (100)
Product Unknown
Tag type=Binary [VMM$MSG06449$O$2010/12/22 10:06$6146922960$76$0$0$%] [0x56 0x4d 0x4d 0x24 0x4d 0x53 0x47 0x30 0x36 0x34 0x34 0x39 0x24 0x4f 0x24 0x32 0x30 0x31 0x30 0x2f 0x31 0x32 0x2f 0x32 0x32 0x20 0x31 0x30 0x3a 0x30]
1662mS CMExtnTxP: v=22
CMVoiceMailStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Called[2216] Type=Default (100)
Product Unknown
Tag type=Binary [VMM$MSG06450$O$2010/12/22 13:16$7573120574$18$0$0$%] [0x56 0x4d 0x4d 0x24 0x4d 0x53 0x47 0x30 0x36 0x34 0x35 0x30 0x24 0x4f 0x24 0x32 0x30 0x31 0x30 0x2f 0x31 0x32 0x2f 0x32 0x32 0x20 0x31 0x33 0x3a 0x31]
1663mS CMExtnTxP: v=22
CMVoiceMailStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Called[2216] Type=Default (100)
Product Unknown
Tag type=Binary [VMM$MSG06452$O$2010/12/28 11:38$6146922960$34$0$0$%] [0x56 0x4d 0x4d 0x24 0x4d 0x53 0x47 0x30 0x36 0x34 0x35 0x32 0x24 0x4f 0x24 0x32 0x30 0x31 0x30 0x2f 0x31 0x32 0x2f 0x32 0x38 0x20 0x31 0x31 0x3a 0x33]
1664mS CMExtnTxP: v=22
CMVoiceMailStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Called[2216] Type=Default (100)
Product Unknown
Tag type=Binary [VMM$MSG06453$O$2010/12/28 14:36$5188841000$70$0$0$%] [0x56 0x4d 0x4d 0x24 0x4d 0x53 0x47 0x30 0x36 0x34 0x35 0x33 0x24 0x4f 0x24 0x32 0x30 0x31 0x30 0x2f 0x31 0x32 0x2f 0x32 0x38 0x20 0x31 0x34 0x3a 0x33]
1665mS CMExtnTxP: v=22
CMVoiceMailStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Called[2216] Type=Default (100)
Product Unknown
Tag type=Binary [VMM$MSG06454$O$2010/12/28 15:08$7758877869$42$0$0$%] [0x56 0x4d 0x4d 0x24 0x4d 0x53 0x47 0x30 0x36 0x34 0x35 0x34 0x24 0x4f 0x24 0x32 0x30 0x31 0x30 0x2f 0x31 0x32 0x2f 0x32 0x38 0x20 0x31 0x35 0x3a 0x30]
1676mS CMExtnRxP: v=22
CMShortCode
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
ShortCode IVRMessage (70) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
Product Unknown
Tag type=Text [VMH$SENDMSGD$2216$3000$%] [0x56 0x4d 0x48 0x24 0x53 0x45 0x4e 0x44 0x4d 0x53 0x47 0x44 0x24 0x32 0x32 0x31 0x36 0x24 0x33 0x30 0x30 0x30 0x24 0x25 ]
1676mS PRN: VMAIL - Send IVR Message VMH$SENDMSGD$2216$3000$% vmail_server=ffe4bf74
1687mS CMExtnTxP: v=22
CMVoiceMailStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Called[2216] Type=Default (100)
Product Unknown
Tag type=Binary [VMS$MBXSUCCESS$40541$%] [0x56 0x4d 0x53 0x24 0x4d 0x42 0x58 0x53 0x55 0x43 0x43 0x45 0x53 0x53 0x24 0x34 0x30 0x35 0x34 0x31 0x24 0x25 ]
4678mS CMExtnRx: v=2213, p1=5
CMSetup
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
Product Unknown
4678mS CMExtnEvt: v=5 State, new=DialReq old=Idle,0,0,
4679mS CMTARGET: LOOKUP CALL ROUTE:6836 type=100 called_party= sub= calling=2213 in=0 complete=0
4679mS CMTARGET: ADD TARGET:6836 number= type=100 depth=1 nobar=1 setorig=1
4680mS CMTARGET: LOOKUP CALL ROUTE:6836 returned 0
4680mS CMCallEvt: v=13876 State, new=Dialling old=Idle,0,0,Astate
4681mS CD: CALL: 0.13876.0 BState=Idle Cut=0 Music=0.0 Aend="Shipping(2213)" (6.7) Bend="" [] (0.0) CalledNum= () CallingNum=2213 () Internal=1 Time=3 AState=Dialling
4682mS CMExtnEvt: v=5 State, new=Dialling old=DialReq,0,0,
4682mS CMExtnTx: v=2213, p1=5
CMInbandTone
Line: type=DigitalExtn 6
Call: lid=0 id=-1 in=0
Product Unknown
UUI type=User2User [TD1\r\n] [0x54 0x44 0x31 0x0d 0x0a ]
Timed: 29/12/10 16:22
4683mS CMExtnTx: v=2213, p1=5
CMSetupAck
Line: type=DigitalExtn 6
Call: lid=0 id=13876 in=0
BChan: slot=6 chan=7
Product Unknown
Timed: 29/12/10 16:22
4684mS CMCallEvt: v=13876 State, new=LocalDial old=Dialling,0,0,Astate
4684mS CD: CALL: 0.13876.0 BState=Idle Cut=0 Music=0.0 Aend="Shipping(2213)" (6.7) Bend="" [] (0.0) CalledNum= () CallingNum=2213 () Internal=1 Time=6 AState=LocalDial
4685mS CMMap: a=6.7 b=0.0 D1
4771mS RES: Wed 29/12/2010 16:22:19 FreeMem=2348236(18) CMMsg=30 (32) Buff=100 594 498 1407 3 Links=10837 Elements=218
4880mS CMExtnRx: v=2213, p1=5
CMShortCode
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
ShortCode GetCallInfo (108) = []
Product Unknown
4880mS CMExtnTx: v=2213, p1=5
CMShortCode
Line: type=DigitalExtn 6
Call: lid=0 id=-1 in=0
ShortCode GetCallInfo (108) = []
BChan: slot=6 chan=7
Product Unknown
UUI type=User2User [C......64.] [0x43 0x00 0x00 0x00 0x00 0x00 0x00 0x36 0x34 0x00 ]
Timed: 29/12/10 16:22
5406mS CMExtnRx: v=2213, p1=5
CMInformation
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Called[9] Type=Default (100)
Product Unknown
5406mS CMExtnTx: v=2213, p1=5
CMInbandTone
Line: type=DigitalExtn 6
Call: lid=0 id=-1 in=0
Product Unknown
UUI type=User2User [TD0\r\n] [0x54 0x44 0x30 0x0d 0x0a ]
Timed: 29/12/10 16:22
5407mS CMMap: a=6.7 b=0.0 D0
5407mS CMTARGET: LOOKUP CALL ROUTE:6836 type=100 called_party=9 sub= calling=2213 in=0 complete=0
5408mS CMTARGET: ADD TARGET:6836 number=9 type=100 depth=1 nobar=1 setorig=1
5409mS CMTARGET: SYS SC:6836 9 1 sc=type=SecondaryDialtone code=9, num=.
5409mS CMTARGET: SC LOCALPROCESS:6836
5409mS CMExtnTx: v=2213, p1=5
CMShortCode
Line: type=DigitalExtn 6
Call: lid=0 id=-1 in=0
ShortCode SecondaryDialtone (120) = [9]
Product Unknown
Timed: 29/12/10 16:22
5410mS CMCallEvt: v=13876 State, new=LocalDial old=LocalDial,0,0,Astate
5410mS CD: CALL: 0.13876.0 BState=Idle Cut=1 Music=0.0 Aend="Shipping(2213)" (6.7) Bend="" [] (0.0) CalledNum= () CallingNum=2213 () Internal=1 Time=732 AState=LocalDial
5412mS CMMap: a=6.7 b=0.0 D1
5412mS CMExtnEvt: v=5 State, new=Dialling old=Dialling,0,0,
5412mS CMExtnTx: v=2213, p1=5
CMInbandTone
Line: type=DigitalExtn 6
Call: lid=0 id=-1 in=0
Product Unknown
UUI type=User2User [TD1\r\n] [0x54 0x44 0x31 0x0d 0x0a ]
Timed: 29/12/10 16:22
5413mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:6836 returned 0
6894mS CMExtnRx: v=2213, p1=5
CMInformation
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Called[5] Type=Default (100)
Product Unknown
6895mS CMExtnTx: v=2213, p1=5
CMInbandTone
Line: type=DigitalExtn 6
Call: lid=0 id=-1 in=0
Product Unknown
UUI type=User2User [TD0\r\n] [0x54 0x44 0x30 0x0d 0x0a ]
Timed: 29/12/10 16:22
6895mS CMMap: a=6.7 b=0.0 D0
6896mS CMTARGET: LOOKUP CALL ROUTE:6836 type=100 called_party=5 sub= calling=2213 in=0 complete=0
6896mS CMTARGET: ADD TARGET:6836 number=5 type=100 depth=1 nobar=1 setorig=1
6897mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:6836 returned 0
7232mS CMExtnRx: v=2213, p1=5
CMInformation
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Called[4] Type=Default (100)
Product Unknown
7233mS CMTARGET: LOOKUP CALL ROUTE:6836 type=100 called_party=54 sub= calling=2213 in=0 complete=0
7233mS CMTARGET: ADD TARGET:6836 number=54 type=100 depth=1 nobar=1 setorig=1
7234mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:6836 returned 0
7539mS CMExtnRx: v=2213, p1=5
CMInformation
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Called[1] Type=Default (100)
Product Unknown
7540mS CMTARGET: LOOKUP CALL ROUTE:6836 type=100 called_party=541 sub= calling=2213 in=0 complete=0
7540mS CMTARGET: ADD TARGET:6836 number=541 type=100 depth=1 nobar=1 setorig=1
7541mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:6836 returned 0
7945mS CMExtnRx: v=2213, p1=5
CMInformation
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Called[3] Type=Default (100)
Product Unknown
7945mS CMTARGET: LOOKUP CALL ROUTE:6836 type=100 called_party=5413 sub= calling=2213 in=0 complete=0
7946mS CMTARGET: ADD TARGET:6836 number=5413 type=100 depth=1 nobar=1 setorig=1
7946mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:6836 returned 0
8473mS CMExtnRx: v=2213, p1=5
CMInformation
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Called[7] Type=Default (100)
Product Unknown
8474mS CMTARGET: LOOKUP CALL ROUTE:6836 type=100 called_party=54137 sub= calling=2213 in=0 complete=0
8474mS CMTARGET: ADD TARGET:6836 number=54137 type=100 depth=1 nobar=1 setorig=1
8475mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:6836 returned 0
8862mS CMExtnRx: v=2213, p1=5
CMInformation
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Called[3] Type=Default (100)
Product Unknown
8863mS CMTARGET: LOOKUP CALL ROUTE:6836 type=100 called_party=541373 sub= calling=2213 in=0 complete=0
8863mS CMTARGET: ADD TARGET:6836 number=541373 type=100 depth=1 nobar=1 setorig=1
8864mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:6836 returned 0
9469mS CMExtnRx: v=2213, p1=5
CMInformation
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Called[9] Type=Default (100)
Product Unknown
9469mS CMTARGET: LOOKUP CALL ROUTE:6836 type=100 called_party=5413739 sub= calling=2213 in=0 complete=0
9470mS CMTARGET: ADD TARGET:6836 number=5413739 type=100 depth=1 nobar=1 setorig=1
9470mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:6836 returned 0
13469mS CMTARGET: LOOKUP CALL ROUTE:6836 type=100 called_party=5413739 sub= calling=2213 in=0 complete=1
13469mS CMTARGET: ADD TARGET:6836 number=5413739 type=100 depth=1 nobar=1 setorig=1
13470mS CMTARGET: SYS SC:6836 5413739 2 5413739 sc=type=Dial3K1 code=[9]N;, num=Ns7575188100
13470mS CMTARGET: LCR NOT MATCHED:6836 (cpn=5413739)
13471mS CMTARGET: DIAL LINE:6836 GROUP=0 SUCCESS=1
13471mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:6836 returned 1
13472mS CMCallEvt: v=13876 State, new=Dialling old=LocalDial,0,0,Astate
13472mS CD: CALL: 0.13876.0 BState=Idle Cut=1 Music=0.0 Aend="Shipping(2213)" (6.7) Bend="Line 5" [Line 5] (0.0) CalledNum=5413739 () CallingNum=7575188100 () Internal=0 Time=8794 AState=Dialling
13474mS CMExtnTx: v=2213, p1=5
CMSetupAck
Line: type=DigitalExtn 6
Call: lid=0 id=13876 in=0
Called[5413739] Type=Default (100)
BChan: slot=6 chan=7
Product Unknown
Display [5413739]
Timed: 29/12/10 16:22
13475mS CMCallEvt: v=13876 State, new=Dialled old=Dialling,0,0,Astate
13476mS CD: CALL: 0.13876.0 BState=Idle Cut=1 Music=0.0 Aend="Shipping(2213)" (6.7) Bend="Line 5" [Line 5] (0.0) CalledNum=5413739 () CallingNum=7575188100 () Internal=0 Time=8797 AState=Dialled
13478mS PRN: Line 5 AdjustCount 1,1 -> cur=1 out=1 v=1 d=0
13478mS PRN: Outgoing Setup Processing
13479mS PRN: Choose outgoing channel 22
13479mS PRN: TNS= sss=00000000 service=00
13480mS PRN: Setting configured voice gain for ch 22.
13480mS CMLineTx: v=5
CMSetup
Line: type=Q931Line 5
Call: lid=0 id=13877 in=0
Called[5413739] Type=Default (100) Calling[7575188100] Type=Default (100) Pres= (101)
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=23
Product Unknown
Display [Shipping Dept]
Cause=16, Normal call clearing
Locale: enu
13851mS CMLineRx: v=5
CMProceeding
Line: type=Q931Line 5
Call: lid=0 id=13877 in=0
BChan: slot=0 chan=22
Product Unknown
13852mS CMMap: a=6.7 b=0.23 M1
13853mS CD: CALL: 0.13876.0 BState=Idle Cut=3 Music=0.0 Aend="Shipping(2213)" (6.7) Bend="Line 5" [Line 5] (0.23) CalledNum=5413739 () CallingNum=7575188100 () Internal=0 Time=9174 AState=Dialled
13854mS CMCallEvt: v=13876 State, new=Dialled old=Idle,0,0,BState
13854mS CD: CALL: 0.13876.0 BState=Dialled Cut=3 Music=0.0 Aend="Shipping(2213)" (6.7) Bend="Line 5" [Line 5] (0.23) CalledNum=5413739 () CallingNum=7575188100 () Internal=0 Time=9176 AState=Dialled
13855mS CMExtnEvt: v=5 State, new=Proceeding old=Dialling,0,0,
13856mS CMExtnTx: v=2213, p1=5
CMProceeding
Line: type=DigitalExtn 6
Call: lid=0 id=13876 in=0
Called[5413739] Type=Default (100)
BChan: slot=6 chan=7
Product Unknown
Display [5413739]
Timed: 29/12/10 16:22
14778mS CMLineRx: v=5
CMAlerting
Line: type=Q931Line 5
Call: lid=0 id=13877 in=0
Product Unknown
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLUser (0), pd=CMPDInbandPattern (8)
14778mS CMCallEvt: v=13876 State, new=Ringing old=Dialled,0,0,BState
14778mS CD: CALL: 0.13876.0 BState=Ringing Cut=3 Music=0.0 Aend="Shipping(2213)" (6.7) Bend="Line 5" [Line 5] (0.23) CalledNum=5413739 () CallingNum=7575188100 () Internal=0 Time=10100 AState=Dialled
14780mS CMCallEvt: v=13876 State, new=Ringing old=Dialled,0,0,Astate
14780mS CD: CALL: 0.13876.0 BState=Ringing Cut=3 Music=0.0 Aend="Shipping(2213)" (6.7) Bend="Line 5" [Line 5] (0.23) CalledNum=5413739 () CallingNum=7575188100 () Internal=0 Time=10102 AState=Ringing
14781mS CMExtnEvt: v=5 State, new=Alerting old=Proceeding,0,0,
14782mS CMExtnTx: v=2213, p1=5
CMAlerting
Line: type=DigitalExtn 6
Call: lid=0 id=13876 in=0
Called[5413739] Type=Default (100)
BChan: slot=6 chan=7
Product Unknown
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLUser (0), pd=CMPDInbandPattern (8)
Display [5413739]
Timed: 29/12/10 16:22
15706mS CMExtnRxP: v=1
CMShortCode
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
ShortCode GetSystemInfo (99) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
Product Unknown
15707mS CMExtnTx: v=2208, p1=1
CMShortCode
Line: type=DigitalExtn 3
Call: lid=0 id=-1 in=0
ShortCode GetSystemInfo (99) = [3.2 (65)] Calling[KitCo ] Type=Default (100)
Product Unknown
Display [IP 403]
Tag type=Text [1,1,2,1,0,0,0.] [0x31 0x2c 0x31 0x2c 0x32 0x2c 0x31 0x2c 0x30 0x2c 0x30 0x2c 0x30 0x00 ]
Timed: 29/12/10 16:22
15708mS CMExtnTxP: v=1
CMShortCode
Line: type=DigitalExtn 3
Call: lid=0 id=-1 in=0
ShortCode GetSystemInfo (99) = [3.2 (65)] Calling[KitCo ] Type=Default (100)
Product Unknown
Display [IP 403]
Tag type=Text [1,1,2,1,0,0,0.] [0x31 0x2c 0x31 0x2c 0x32 0x2c 0x31 0x2c 0x30 0x2c 0x30 0x2c 0x30 0x00 ]
Timed: 29/12/10 16:22
15718mS CMExtnRxP: v=1
CMShortCode
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
ShortCode IVRMessage (70) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
Product Unknown
Tag type=Text [VMM$SENDMSGD$2208$%] [0x56 0x4d 0x4d 0x24 0x53 0x45 0x4e 0x44 0x4d 0x53 0x47 0x44 0x24 0x32 0x32 0x30 0x38 0x24 0x25 ]
15718mS PRN: VMAIL - Send IVR Message VMM$SENDMSGD$2208$% vmail_server=ffe4bf74
15719mS PRN: TFTPServer::RRQ(from 100.0.0.197) nasystem/hunt_list
15732mS CMExtnTxP: v=1
CMVoiceMailStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Called[2208] Type=Default (100)
Product Unknown
Tag type=Binary [VMS$MBXSUCCESS$40541$%] [0x56 0x4d 0x53 0x24 0x4d 0x42 0x58 0x53 0x55 0x43 0x43 0x45 0x53 0x53 0x24 0x34 0x30 0x35 0x34 0x31 0x24 0x25 ]
15734mS CMExtnTxP: v=1
CMVoiceMailStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Called[2208] Type=Default (100)
Product Unknown
Tag type=Binary [VMM$MSG01921$O$2010/12/22 14:23$7573484651$5$0$0$%] [0x56 0x4d 0x4d 0x24 0x4d 0x53 0x47 0x30 0x31 0x39 0x32 0x31 0x24 0x4f 0x24 0x32 0x30 0x31 0x30 0x2f 0x31 0x32 0x2f 0x32 0x32 0x20 0x31 0x34 0x3a 0x32 ]
15735mS CMExtnTxP: v=1
CMVoiceMailStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Called[2208] Type=Default (100)
Product Unknown
Tag type=Binary [VMM$MSG01922$O$2010/12/22 15:34$7574243657$17$0$0$%] [0x56 0x4d 0x4d 0x24 0x4d 0x53 0x47 0x30 0x31 0x39 0x32 0x32 0x24 0x4f 0x24 0x32 0x30 0x31 0x30 0x2f 0x31 0x32 0x2f 0x32 0x32 0x20 0x31 0x35 0x3a 0x33]
15736mS CMExtnTxP: v=1
CMVoiceMailStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Called[2208] Type=Default (100)
Product Unknown
Tag type=Binary [VMM$MSG01923$O$2010/12/23 13:47$6509478596$28$0$0$%] [0x56 0x4d 0x4d 0x24 0x4d 0x53 0x47 0x30 0x31 0x39 0x32 0x33 0x24 0x4f 0x24 0x32 0x30 0x31 0x30 0x2f 0x31 0x32 0x2f 0x32 0x33 0x20 0x31 0x33 0x3a 0x34]
15738mS CMExtnTxP: v=1
CMVoiceMailStatus
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
Called[2208] Type=Default (100)
Product Unknown
Tag type=Binary [VMM$MSG01925$O$2010/12/29 11:19$7579626030$25$0$0$%] [0x56 0x4d 0x4d 0x24 0x4d 0x53 0x47 0x30 0x31 0x39 0x32 0x35 0x24 0x4f 0x24 0x32 0x30 0x31 0x30 0x2f 0x31 0x32 0x2f 0x32 0x39 0x20 0x31 0x31 0x3a 0x31]
15750mS CMExtnRxP: v=1
CMShortCode
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
ShortCode IVRMessage (70) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
Product Unknown
Tag type=Text [VMH$SENDMSGD$2208$%] [0x56 0x4d 0x48 0x24 0x53 0x45 0x4e 0x44 0x4d 0x53 0x47 0x44 0x24 0x32 0x32 0x30 0x38 0x24 0x25 ]
15750mS PRN: VMAIL - Send IVR Message VMH$SENDMSGD$2208$% vmail_server=ffe4bf74
24511mS CMLineRx: v=5
CMConnect
Line: type=Q931Line 5
Call: lid=0 id=13877 in=0
BChan: slot=0 chan=22
Product Unknown
24511mS CMCallEvt: v=13876 State, new=Connected old=Ringing,0,0,BState
24512mS CD: CALL: 0.13876.0 BState=Connected Cut=3 Music=0.0 Aend="Shipping(2213)" (6.7) Bend="Line 5" [Line 5] (0.23) CalledNum=5413739 () CallingNum=7575188100 () Internal=0 Time=19834 AState=Ringing
24514mS CMCallEvt: v=13876 State, new=Connected old=Ringing,0,0,Astate
24514mS CD: CALL: 0.13876.0 BState=Connected Cut=3 Music=0.0 Aend="Shipping(2213)" (6.7) Bend="Line 5" [Line 5] (0.23) CalledNum=5413739 () CallingNum=7575188100 () Internal=0 Time=1 AState=Connected
24515mS CMLineTx: v=5
CMConnectAck
Line: type=Q931Line 5
Call: lid=0 id=13877 in=0
BChan: slot=0 chan=23
Product Unknown
24516mS CMExtnEvt: v=5 State, new=Connected old=Alerting,0,0,
24517mS CMExtnTx: v=2213, p1=5
CMCallStatus
Line: type=DigitalExtn 6
Call: lid=0 id=13876 in=0
Called[5413739] Type=Default (100) Calling[7575188100] Type=Default (100)
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
Product Unknown
Display [5413739]
State=9, Connected
Timed: 29/12/10 16:22
Locale: enu
24518mS CMExtnTx: v=2213, p1=5
CMConnect
Line: type=DigitalExtn 6
Call: lid=0 id=13876 in=0
Called[5413739] Type=Default (100)
BChan: slot=6 chan=7
Product Unknown
Display [5413739]
Timed: 29/12/10 16:22
24718mS CMExtnRx: v=2213, p1=5
CMShortCode
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
ShortCode GetCallInfo (108) = []
Product Unknown
24719mS CMExtnTx: v=2213, p1=5
CMShortCode
Line: type=DigitalExtn 6
Call: lid=0 id=-1 in=0
ShortCode GetCallInfo (108) = []
BChan: slot=6 chan=7
Product Unknown
UUI type=User2User [C......64.] [0x43 0x00 0x00 0x00 0x00 0x00 0x00 0x36 0x34 0x00 ]
Display [205]
Timed: 29/12/10 16:22
24937mS CMExtnRx: v=2321, p1=1
CMSetup
Line: type=NoLine 0
Call: lid=0 id=0 in=0
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
Product Unknown
IE CMIETxChannelAudio (1) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.120 port=50106
24938mS CMExtnCopyProcessMsg: v=1
CMSetup
Line: type=NoLine 0
Call: lid=0 id=0 in=0
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
Product Unknown
IE CMIETxChannelAudio (1) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.120 port=50106
24938mS CMExtnEvt: v=1 State, new=DialReq old=Idle,0,0,
24939mS CMTARGET: LOOKUP CALL ROUTE:6837 type=100 called_party= sub= calling=2321 in=0 complete=0
24940mS CMTARGET: ADD TARGET:6837 number= type=100 depth=1 nobar=1 setorig=1
24940mS CMTARGET: LOOKUP CALL ROUTE:6837 returned 0
24941mS CMCallEvt: v=13878 State, new=Dialling old=Idle,0,0,Astate
24941mS CD: CALL: 0.13878.0 BState=Idle Cut=0 Music=0.0 Aend="Chris Walker(2321)" (0.0) Bend="" [] (0.0) CalledNum= () CallingNum=2321 () Internal=1 Time=2 AState=Dialling
24943mS CMExtnCopyProcessCallMsg: v=1
CMSetupAck
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
Product Unknown
24943mS CMExtnEvt: v=1 State, new=Dialling old=DialReq,0,0,
24944mS CMExtnTx: v=2321, p1=1
CMInbandTone
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
Product Unknown
UUI type=User2User [TD1\r\n] [0x54 0x44 0x31 0x0d 0x0a ]
Timed: 29/12/10 16:22
24944mS CMExtnTxP: v=1
CMInbandTone
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
Product Unknown
UUI type=User2User [TD1\r\n] [0x54 0x44 0x31 0x0d 0x0a ]
Timed: 29/12/10 16:22
24945mS CMExtnTx: v=2321, p1=1
CMSetupAck
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
Product Unknown
Timed: 29/12/10 16:22
24946mS CMExtnTxP: v=1
CMSetupAck
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
Product Unknown
Timed: 29/12/10 16:22
24947mS CMCallEvt: v=13878 State, new=LocalDial old=Dialling,0,0,Astate
24947mS CD: CALL: 0.13878.0 BState=Idle Cut=0 Music=0.0 Aend="Chris Walker(2321)" (0.0) Bend="" [] (0.0) CalledNum= () CallingNum=2321 () Internal=1 Time=8 AState=LocalDial
24950mS CMExtnCopyProcessCallMsg: v=1
CMOpenLogicalChan
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
BChan: slot=250 chan=9026
Product Unknown
IE CMIERxChannelAudio (2) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.115 port=49204
24950mS PRN: Setting bchan for extn 2321 to {250,9026} - was {0,0}
24951mS CMExtnTx: v=2321, p1=1
CMOpenLogicalChan
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
BChan: slot=250 chan=9026
Product Unknown
IE CMIERxChannelAudio (2) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.115 port=49204
Timed: 29/12/10 16:22
24952mS CMExtnRx: v=2321, p1=1
CMOpenLogicalChanAck
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
BChan: slot=250 chan=9026
Product Unknown
IE CMIETxChannelAudio (1) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.120 port=50106
24953mS CMExtnCopyProcessMsg: v=1
CMOpenLogicalChanAck
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
BChan: slot=250 chan=9026
Product Unknown
IE CMIETxChannelAudio (1) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.120 port=50106
24954mS CD: CALL: 0.13878.0 BState=Idle Cut=1 Music=0.0 Aend="Chris Walker(2321)" (250.9026) Bend="" [] (0.0) CalledNum= () CallingNum=2321 () Internal=1 Time=15 AState=LocalDial
24955mS CMExtnTxP: v=1
CMOpenLogicalChan
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
BChan: slot=250 chan=9026
Product Unknown
IE CMIERxChannelAudio (2) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.115 port=49204
Timed: 29/12/10 16:22
24956mS CMMap: a=250.9026 b=0.0 D1
24956mS PRN: Converted to:
24956mS CMMap: a=3.5 b=0.0 D1
24980mS PRN: TFTPServer::RRQ(from 100.0.0.219) nasystem/call_info/0.13878.0
25140mS CMExtnRx: v=2321, p1=1
CMShortCode
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
ShortCode GetCallInfo (108) = []
Product Unknown
25140mS CMExtnCopyProcessMsg: v=1
CMShortCode
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
ShortCode GetCallInfo (108) = []
BChan: slot=250 chan=9026
Product Unknown
25141mS CMExtnTx: v=2321, p1=1
CMShortCode
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
ShortCode GetCallInfo (108) = []
BChan: slot=250 chan=9026
Product Unknown
UUI type=User2User [C......66.] [0x43 0x00 0x00 0x00 0x00 0x00 0x00 0x36 0x36 0x00 ]
Timed: 29/12/10 16:22
25272mS RES: Wed 29/12/2010 16:22:40 FreeMem=2344464(19) CMMsg=31 (32) Buff=100 593 498 1404 3 Links=10824 Elements=218
27130mS CMExtnRx: v=2321, p1=1
CMInformation
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
Called[9] Type=Default (100)
Product Unknown
27130mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
Called[9] Type=Default (100)
BChan: slot=250 chan=9026
Product Unknown
27131mS CMExtnTx: v=2321, p1=1
CMInbandTone
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
Product Unknown
UUI type=User2User [TD0\r\n] [0x54 0x44 0x30 0x0d 0x0a ]
Timed: 29/12/10 16:22
27132mS CMExtnTxP: v=1
CMInbandTone
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
Product Unknown
UUI type=User2User [TD0\r\n] [0x54 0x44 0x30 0x0d 0x0a ]
Timed: 29/12/10 16:22
27132mS CMMap: a=3.5 b=0.0 D0
27133mS CMTARGET: LOOKUP CALL ROUTE:6837 type=100 called_party=9 sub= calling=2321 in=0 complete=0
27133mS CMTARGET: ADD TARGET:6837 number=9 type=100 depth=1 nobar=1 setorig=1
27134mS CMTARGET: SYS SC:6837 9 1 sc=type=SecondaryDialtone code=9, num=.
27134mS CMTARGET: SC LOCALPROCESS:6837
27135mS CMExtnTx: v=2321, p1=1
CMShortCode
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
ShortCode SecondaryDialtone (120) = [9]
Product Unknown
Timed: 29/12/10 16:22
27135mS CMExtnTxP: v=1
CMShortCode
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
ShortCode SecondaryDialtone (120) = [9]
Product Unknown
Timed: 29/12/10 16:22
27136mS CMCallEvt: v=13878 State, new=LocalDial old=LocalDial,0,0,Astate
27136mS CD: CALL: 0.13878.0 BState=Idle Cut=1 Music=0.0 Aend="Chris Walker(2321)" (250.9026) Bend="" [] (0.0) CalledNum= () CallingNum=2321 () Internal=1 Time=2197 AState=LocalDial
27138mS CMMap: a=250.9026 b=0.0 D1
27138mS PRN: Converted to:
27138mS CMMap: a=3.5 b=0.0 D1
27138mS CMExtnEvt: v=1 State, new=Dialling old=Dialling,0,0,
27139mS CMExtnTx: v=2321, p1=1
CMInbandTone
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
Product Unknown
UUI type=User2User [TD1\r\n] [0x54 0x44 0x31 0x0d 0x0a ]
Timed: 29/12/10 16:22
27139mS CMExtnTxP: v=1
CMInbandTone
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
Product Unknown
UUI type=User2User [TD1\r\n] [0x54 0x44 0x31 0x0d 0x0a ]
Timed: 29/12/10 16:22
27140mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:6837 returned 0
27568mS CMExtnRx: v=2321, p1=1
CMInformation
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
Called[7] Type=Default (100)
Product Unknown
27569mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
Called[7] Type=Default (100)
BChan: slot=250 chan=9026
Product Unknown
27570mS CMExtnTx: v=2321, p1=1
CMInbandTone
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
Product Unknown
UUI type=User2User [TD0\r\n] [0x54 0x44 0x30 0x0d 0x0a ]
Timed: 29/12/10 16:22
27571mS CMExtnTxP: v=1
CMInbandTone
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
Product Unknown
UUI type=User2User [TD0\r\n] [0x54 0x44 0x30 0x0d 0x0a ]
Timed: 29/12/10 16:22
27571mS CMMap: a=3.5 b=0.0 D0
27572mS CMTARGET: LOOKUP CALL ROUTE:6837 type=100 called_party=7 sub= calling=2321 in=0 complete=0
27572mS CMTARGET: ADD TARGET:6837 number=7 type=100 depth=1 nobar=1 setorig=1
27573mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:6837 returned 0
27727mS CMExtnRx: v=2321, p1=1
CMInformation
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
Called[4] Type=Default (100)
Product Unknown
27728mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
Called[4] Type=Default (100)
BChan: slot=250 chan=9026
Product Unknown
27729mS CMTARGET: LOOKUP CALL ROUTE:6837 type=100 called_party=74 sub= calling=2321 in=0 complete=0
27729mS CMTARGET: ADD TARGET:6837 number=74 type=100 depth=1 nobar=1 setorig=1
27729mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:6837 returned 0
27883mS CMExtnRx: v=2321, p1=1
CMInformation
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
Called[8] Type=Default (100)
Product Unknown
27884mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
Called[8] Type=Default (100)
BChan: slot=250 chan=9026
Product Unknown
27884mS CMTARGET: LOOKUP CALL ROUTE:6837 type=100 called_party=748 sub= calling=2321 in=0 complete=0
27885mS CMTARGET: ADD TARGET:6837 number=748 type=100 depth=1 nobar=1 setorig=1
27885mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:6837 returned 0
28079mS CMExtnRx: v=2321, p1=1
CMInformation
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
Called[6] Type=Default (100)
Product Unknown
28079mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
Called[6] Type=Default (100)
BChan: slot=250 chan=9026
Product Unknown
28080mS CMTARGET: LOOKUP CALL ROUTE:6837 type=100 called_party=7486 sub= calling=2321 in=0 complete=0
28081mS CMTARGET: ADD TARGET:6837 number=7486 type=100 depth=1 nobar=1 setorig=1
28081mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:6837 returned 0
28260mS CMExtnRx: v=2321, p1=1
CMInformation
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
Called[3] Type=Default (100)
Product Unknown
28261mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
Called[3] Type=Default (100)
BChan: slot=250 chan=9026
Product Unknown
28261mS CMTARGET: LOOKUP CALL ROUTE:6837 type=100 called_party=74863 sub= calling=2321 in=0 complete=0
28262mS CMTARGET: ADD TARGET:6837 number=74863 type=100 depth=1 nobar=1 setorig=1
28262mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:6837 returned 0
28533mS CMExtnRx: v=2321, p1=1
CMInformation
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
Called[7] Type=Default (100)
Product Unknown
28533mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
Called[7] Type=Default (100)
BChan: slot=250 chan=9026
Product Unknown
28534mS CMTARGET: LOOKUP CALL ROUTE:6837 type=100 called_party=748637 sub= calling=2321 in=0 complete=0
28535mS CMTARGET: ADD TARGET:6837 number=748637 type=100 depth=1 nobar=1 setorig=1
28535mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:6837 returned 0
28704mS CMExtnRx: v=2321, p1=1
CMInformation
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
Called[9] Type=Default (100)
Product Unknown
28705mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
Called[9] Type=Default (100)
BChan: slot=250 chan=9026
Product Unknown
28706mS CMTARGET: LOOKUP CALL ROUTE:6837 type=100 called_party=7486379 sub= calling=2321 in=0 complete=0
28706mS CMTARGET: ADD TARGET:6837 number=7486379 type=100 depth=1 nobar=1 setorig=1
28707mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:6837 returned 0
32706mS CMTARGET: LOOKUP CALL ROUTE:6837 type=100 called_party=7486379 sub= calling=2321 in=0 complete=1
32706mS CMTARGET: ADD TARGET:6837 number=7486379 type=100 depth=1 nobar=1 setorig=1
32707mS CMTARGET: SYS SC:6837 7486379 2 7486379 sc=type=Dial3K1 code=[9]N;, num=Ns7575188100
32707mS CMTARGET: LCR NOT MATCHED:6837 (cpn=7486379)
32708mS CMTARGET: DIAL LINE:6837 GROUP=0 SUCCESS=1
32708mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:6837 returned 1
32709mS CMCallEvt: v=13878 State, new=Dialling old=LocalDial,0,0,Astate
32709mS CD: CALL: 0.13878.0 BState=Idle Cut=1 Music=0.0 Aend="Chris Walker(2321)" (250.9026) Bend="Line 5" [Line 5] (0.0) CalledNum=7486379 () CallingNum=7575188100 () Internal=0 Time=7770 AState=Dialling
32711mS CMExtnCopyProcessCallMsg: v=1
CMSetupAck
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
Called[7486379] Type=Default (100)
BChan: slot=250 chan=9026
Product Unknown
Display [7486379]
32712mS CMExtnTx: v=2321, p1=1
CMSetupAck
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
Called[7486379] Type=Default (100)
BChan: slot=250 chan=9026
Product Unknown
Display [7486379]
Timed: 29/12/10 16:22
32713mS CMExtnTxP: v=1
CMSetupAck
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
Called[7486379] Type=Default (100)
BChan: slot=250 chan=9026
Product Unknown
Display [7486379]
Timed: 29/12/10 16:22
32714mS CMCallEvt: v=13878 State, new=Dialled old=Dialling,0,0,Astate
32714mS CD: CALL: 0.13878.0 BState=Idle Cut=1 Music=0.0 Aend="Chris Walker(2321)" (250.9026) Bend="Line 5" [Line 5] (0.0) CalledNum=7486379 () CallingNum=7575188100 () Internal=0 Time=7775 AState=Dialled
32716mS PRN: Line 5 AdjustCount 1,1 -> cur=2 out=2 v=2 d=0
32717mS PRN: Outgoing Setup Processing
32718mS PRN: Choose outgoing channel 21
32718mS PRN: TNS= sss=00000000 service=00
32718mS PRN: Setting configured voice gain for ch 21.
32719mS CMLineTx: v=5
CMSetup
Line: type=Q931Line 5
Call: lid=0 id=13879 in=0
Called[7486379] Type=Default (100) Calling[7575188100] Type=Default (100) Pres= (101)
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=22
Product Unknown
Display [Chris Walker]
Cause=16, Normal call clearing
Locale: enu
32730mS PRN: TFTPServer::RRQ(from 100.0.0.219) nasystem/call_info/0.13878.0
33077mS CMLineRx: v=5
CMProceeding
Line: type=Q931Line 5
Call: lid=0 id=13879 in=0
BChan: slot=0 chan=21
Product Unknown
33078mS CMMap: a=250.9026 b=0.22 M1
33078mS PRN: Converted to:
33078mS CMMap: a=3.5 b=0.22 M1
33079mS CD: CALL: 0.13878.0 BState=Idle Cut=3 Music=0.0 Aend="Chris Walker(2321)" (250.9026) Bend="Line 5" [Line 5] (0.22) CalledNum=7486379 () CallingNum=7575188100 () Internal=0 Time=8139 AState=Dialled
33080mS CMCallEvt: v=13878 State, new=Dialled old=Idle,0,0,BState
33080mS CD: CALL: 0.13878.0 BState=Dialled Cut=3 Music=0.0 Aend="Chris Walker(2321)" (250.9026) Bend="Line 5" [Line 5] (0.22) CalledNum=7486379 () CallingNum=7575188100 () Internal=0 Time=8141 AState=Dialled
33082mS CMExtnCopyProcessCallMsg: v=1
CMProceeding
Line: type=Q931Line 5
Call: lid=0 id=13878 in=0
Called[7486379] Type=Default (100)
BChan: slot=250 chan=9026
Product Unknown
IE CMIETxChannelAudio (1) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.120 port=50106
IE CMIERxChannelAudio (2) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.115 port=49204
Display [7486379]
33083mS CMExtnEvt: v=1 State, new=Proceeding old=Dialling,0,0,
33083mS CMExtnTx: v=2321, p1=1
CMProceeding
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
Called[7486379] Type=Default (100)
BChan: slot=250 chan=9026
Product Unknown
IE CMIETxChannelAudio (1) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.120 port=50106
IE CMIERxChannelAudio (2) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.115 port=49204
Display [7486379]
Timed: 29/12/10 16:22
33084mS CMExtnTxP: v=1
CMProceeding
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
Called[7486379] Type=Default (100)
BChan: slot=250 chan=9026
Product Unknown
IE CMIETxChannelAudio (1) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.120 port=50106
IE CMIERxChannelAudio (2) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.115 port=49204
Display [7486379]
Timed: 29/12/10 16:22
33096mS PRN: TFTPServer::RRQ(from 100.0.0.219) nasystem/call_info/0.13878.0
33999mS CMLineRx: v=5
CMProgress
Line: type=Q931Line 5
Call: lid=0 id=13879 in=0
Product Unknown
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLPublicNetLocalUser (2), pd=CMPDInbandPattern (8)
33999mS CMExtnCopyProcessCallMsg: v=1
CMProgress
Line: type=Q931Line 5
Call: lid=0 id=13878 in=0
Called[7486379] Type=Default (100)
BChan: slot=250 chan=9026
Product Unknown
IE CMIETxChannelAudio (1) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.120 port=50106
IE CMIERxChannelAudio (2) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.115 port=49204
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLPublicNetLocalUser (2), pd=CMPDInbandPattern (8)
Display [7486379]
34000mS CMExtnEvt: v=1 State, new=Connected old=Proceeding,0,0,
34001mS CMExtnTx: v=2321, p1=1
CMProgress
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
Called[7486379] Type=Default (100)
BChan: slot=250 chan=9026
Product Unknown
IE CMIETxChannelAudio (1) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.120 port=50106
IE CMIERxChannelAudio (2) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.115 port=49204
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLPublicNetLocalUser (2), pd=CMPDInbandPattern (8)
Display [7486379]
Timed: 29/12/10 16:22
34003mS CMExtnTxP: v=1
CMProgress
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
Called[7486379] Type=Default (100)
BChan: slot=250 chan=9026
Product Unknown
IE CMIETxChannelAudio (1) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.120 port=50106
IE CMIERxChannelAudio (2) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.115 port=49204
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLPublicNetLocalUser (2), pd=CMPDInbandPattern (8)
Display [7486379]
Timed: 29/12/10 16:22
43535mS CMLineRx: v=5
CMConnect
Line: type=Q931Line 5
Call: lid=0 id=13879 in=0
Product Unknown
43536mS CMCallEvt: v=13878 State, new=Connected old=Dialled,0,0,BState
43536mS CD: CALL: 0.13878.0 BState=Connected Cut=3 Music=0.0 Aend="Chris Walker(2321)" (250.9026) Bend="Line 5" [Line 5] (0.22) CalledNum=7486379 () CallingNum=7575188100 () Internal=0 Time=18597 AState=Dialled
43538mS CMExtnCopyProcessCallMsg: v=1
CMConnect
Line: type=Q931Line 5
Call: lid=0 id=13878 in=0
Called[7486379] Type=Default (100)
BChan: slot=250 chan=9026
Product Unknown
IE CMIETxChannelAudio (1) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.120 port=50106
IE CMIERxChannelAudio (2) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.115 port=49204
Display [7486379]
43539mS CMCallEvt: v=13878 State, new=Connected old=Dialled,0,0,Astate
43539mS CD: CALL: 0.13878.0 BState=Connected Cut=3 Music=0.0 Aend="Chris Walker(2321)" (250.9026) Bend="Line 5" [Line 5] (0.22) CalledNum=7486379 () CallingNum=7575188100 () Internal=0 Time=2 AState=Connected
43541mS CMLineTx: v=5
CMConnectAck
Line: type=Q931Line 5
Call: lid=0 id=13879 in=0
BChan: slot=0 chan=22
Product Unknown
43541mS CMExtnEvt: v=1 State, new=Connected old=Connected,0,0,
43542mS CMExtnTx: v=2321, p1=1
CMCallStatus
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
Called[7486379] Type=Default (100) Calling[7575188100] Type=Default (100)
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
Product Unknown
Display [7486379]
State=9, Connected
Timed: 29/12/10 16:22
Locale: enu
43543mS CMExtnTxP: v=1
CMCallStatus
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
Called[7486379] Type=Default (100) Calling[7575188100] Type=Default (100)
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
Product Unknown
Display [7486379]
State=9, Connected
Timed: 29/12/10 16:22
Locale: enu
43544mS CMExtnTx: v=2321, p1=1
CMConnect
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
Called[7486379] Type=Default (100)
BChan: slot=250 chan=9026
Product Unknown
IE CMIETxChannelAudio (1) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.120 port=50106
IE CMIERxChannelAudio (2) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.115 port=49204
Display [7486379]
Timed: 29/12/10 16:22
43545mS CMExtnRx: v=2321, p1=1
CMConnectAck
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
BChan: slot=250 chan=9026
Product Unknown
IE CMIETxChannelAudio (1) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.120 port=50106
43545mS CMCallEvt: v=13878 State, new=Connected old=Connected,0,0,Astate
43546mS CD: CALL: 0.13878.0 BState=Connected Cut=3 Music=0.0 Aend="Chris Walker(2321)" (250.9026) Bend="Line 5" [Line 5] (0.22) CalledNum=7486379 () CallingNum=7575188100 () Internal=0 Time=8 AState=Connected
43548mS CMLineTx: v=5
CMConnectAck
Line: type=Q931Line 5
Call: lid=0 id=13879 in=0
BChan: slot=0 chan=22
Product Unknown
IE CMIETxChannelAudio (1) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.120 port=50106
43549mS CMExtnTxP: v=1
CMConnect
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
Called[7486379] Type=Default (100)
BChan: slot=250 chan=9026
Product Unknown
IE CMIETxChannelAudio (1) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.120 port=50106
IE CMIERxChannelAudio (2) comptype=G729A8K (6) pktsize=20 ipaddr=100.0.0.115 port=49204
Display [7486379]
Timed: 29/12/10 16:22
43564mS PRN: TFTPServer::RRQ(from 100.0.0.219) nasystem/call_info/0.13878.0
43609mS PRN: TFTPServer::RRQ(from 100.0.0.219) nasystem/call_info/0.13878.0
43628mS PRN: TFTPServer::RRQ(from 100.0.0.219) nasystem/call_info/0.13878.0
43745mS CMExtnRx: v=2321, p1=1
CMShortCode
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
ShortCode GetCallInfo (108) = []
Product Unknown
43745mS CMExtnCopyProcessMsg: v=1
CMShortCode
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
ShortCode GetCallInfo (108) = []
BChan: slot=250 chan=9026
Product Unknown
43746mS CMExtnTx: v=2321, p1=1
CMShortCode
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
ShortCode GetCallInfo (108) = []
BChan: slot=250 chan=9026
Product Unknown
UUI type=User2User [C......66.] [0x43 0x00 0x00 0x00 0x00 0x00 0x00 0x36 0x36 0x00 ]
Display [209]
Timed: 29/12/10 16:22
46362mS CMExtnRx: v=2321, p1=1
CMReleaseComp
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
Product Unknown
46363mS CMExtnCopyProcessMsg: v=1
CMReleaseComp
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
BChan: slot=250 chan=9026
Product Unknown
46364mS CMExtnEvt: v=1 State, new=PortRecoverDelay old=Connected,0,0,
46364mS PRN: CALL: 0.13878.0 Deleted leaving 1 CMCall objects
46365mS CMMap: a=250.9026 b=0.22 M0
46365mS PRN: Converted to:
46365mS CMMap: a=3.5 b=0.22 M0
46365mS CMCallEvt: v=13878 State, new=Idle old=Connected,0,0,Astate
46365mS CMCallEvt: v=13878 State, new=Idle old=Connected,0,0,BState
46366mS CALL:2010/12/2916:22,00:00:02,000,2321,O,7486379,97486379,ChrisWalker,,,0,,""n/a,0
46367mS CMExtnCopyCallLostMsg: v=1
CMReleaseComp
Line: type=NoLine 0
Call: lid=0 id=13878 in=0
Called[7486379] Type=Default (100)
Product Unknown
Display [7486379]
Cause=16, Normal call clearing
46368mS CD: CALL: 0.13878.0 BState=Idle Cut=0 Music=0.0 Aend="Chris Walker(2321)" (250.9026) Bend="Line 5" [Line 5] (0.22) CalledNum=7486379 () CallingNum=7575188100 () Internal=0 Time=2830 AState=Idle
46369mS PRN: CMCallReleaseStart 0.13879.0
46370mS CMLineTx: v=5
CMDisconnect
Line: type=Q931Line 5
Call: lid=0 id=13879 in=0
Product Unknown
Cause=16, Normal call clearing
46370mS CD: CALL: 0.13878.0 Deleted
46371mS CMExtnTx: v=2321, p1=1
CMReleaseComp
Line: type=IPLine 250
Call: lid=0 id=13878 in=0
Product Unknown
UUI type=Local [....] [0x03 0x00 0x00 0x0e ]
Timed: 29/12/10 16:23
46373mS CMExtnTxP: v=1
CMReleaseComp
Line: type=IPLine 250
Call: lid=0 id=-1 in=0
Product Unknown
UUI type=Local [....] [0x03 0x00 0x00 0x0e ]
Timed: 29/12/10 16:23
46373mS CMExtnTx: v=, p1=1029
CMReleaseComp
Line: type=RAS 1
Call: lid=0 id=1029 in=0
BChan: slot=3 chan=5
Product Unknown
46415mS PRN: Config Write Wake Up
46448mS CMLineRx: v=5
CMReleaseComp
Line: type=Q931Line 5
Call: lid=0 id=13879 in=0
BChan: slot=0 chan=21
Product Unknown
46449mS PRN: Line 5 AdjustCount -1,-1 -> cur=1 out=1 v=1 d=0
46450mS PRN: CMCallReleaseEnd 0.13879.0
46570mS CMExtnRx: v=2321, p1=1
CMShortCode
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
ShortCode GetCallInfo (108) = []
Product Unknown
46570mS CMExtnCopyProcessMsg: v=1
CMShortCode
Line: type=NoLine 0
Call: lid=0 id=-1 in=0
ShortCode GetCallInfo (108) = []
Product Unknown
46571mS CMExtnTx: v=2321, p1=1
CMShortCode
Line: type=IPLine 250
Call: lid=0 id=-1 in=0
ShortCode GetCallInfo (108) = []
Product Unknown
Timed: 29/12/10 16:23
46772mS RES: Wed 29/12/2010 16:23:02 FreeMem=2348236(18) CMMsg=31 (32) Buff=100 595 498 1407 3 Links=10833 Elements=218
46917mS PRN: Config Write Completed

 

[intrigrant]

Make a drill down list:
Can you dial internal extensions? What do they see in the display?
Can you receive internal calls? What do you see in your display?
Can you make external calls? What do you see in the display?
Can you receive external calls? What do you see in the display?
Can another internal user transfer external calls to you?
Did you try hotdesking on another station and test it again?
You can enable hotdesking by entering a login code under user>telephony>supervisor.
Login on another extension :
Press *35*extn nmbr*login code#
Logoff: press *36

 

[KITCOadmin]

Intrigrant,

I can answer the first couple of questions but the supervisors are closing the shop so I will have to test your hotdesking idea in the morning.

I can dial internal calls and they see my extension and my name.
I can receive internal calls and I see their extension and their name.
I can make external calls. At first it shows the number I use to dial out (9) and then the phone number I call. Before it connects, it drops the 9 and keeps the phone number for the rest of the call.
I cannot receive external calls. When they try the extension that should be going to my phone, they get the female voice saying the number is not in service.
I just did the transfer and that also worked.
My only problem is I can't receive external calls so far.

 

[intrigrant]

So the problem is clear then, no problem with the phone or with the lines.
The problem is the incoming call route as tlpeter suggested.
Can you change the filters in monitor in such a way that you enable on the ISDN filter layer 1,2 and 3 messages and in the call filter enable shortcode messages.
Disable all on the other filters.
Make a external call to another station which can get external calls and make a external call to you extension and post the log here.
Please tell which external ddi numbers are user and the corresponding internal numbers,that make is easier to understand the traces.

 

[tlpeter]

Does the number exist?


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.