Voicfemail recordings (vm pro)

[phoneuser]

We have a setup where with a small edition and Voicemail Pro people are leaving messages and getting cutoff and asking if they want to change recordings.
Is there a limit on time in mailboxes (max msg length)
how can we extend it per user or system ...voicemail
Pro running on XP professional .
Is the system that sensitive to silence ...ie after 5
seconds of silence it considers you done with recording
mode

I have installed other Voicemail Pro systems with 403 and 406 setup types without this issue ..

I have asked that if they were coming from cellphones and or payphones ....seeing as cellphone coverage in this
area is POOR and would cause the dropping of messages
while recording

8 phones and 4 POTS trunks .....loop start trunks
lines have been tested by carrier ...

Phoneuser

 

[jonnyGURU]

How soon does IPO cut off the caller? I believe that the default message length is 90 seconds. One problem I've had is that touch tones in the greeting (from when the user saved their greeting) bleeds over into the record time, and then VM Pro thinks that it's a keypress fromm the person leaving the message.

Is it just one mailbox or pretty much all of them?


Dispensing quality rants and mishaps since 1999:

http://www.jonnyguru.com

 

[phoneuser]

its just two mailboxes that seem to have the issue ....
ok so do we remove the mailboxes and have them redo greetings and name ?? I could try and as for the bleed
issue thats new to me and with the Ip Office anything is possible

Phoneuser

 

[Morrack]

Phoneuser I've seen over the years (on many different VM systems) several occasions where frequencies in the users voice, by chance recorded in their greeting, are close enough to a dtmf digit to cause problems. You should only need to have them redo their greetings; unlikely to need to recreate the mailboxes.

Peter Sherwood

 

[phoneuser]

I have seen it in the past with a woman's voicemail ...high voices or anything close to d-tone on some voicemails ...
I ended up rerecording with my voice (male) to see if it
helps at all....

Phoneuser

 

[Morrack]

I've seen it male and female, believe it or not. But simply having the same person re-record (even using the exact same script) cleared it up. It was such a freak coincidence that they happened to hit the exact frequency the first time, that the second recording has always been OK.

Peter

 

[jonnyGURU]

Make sure they don't use the Speakerphone to do their recordings too. I find that 9 out of 10 times, you get touch tone bleed over when using a speakerphone. On the same note, cellphones suck for remote recordings too as the touch tones bleed over for a VERY long duration.


Dispensing quality rants and mishaps since 1999:

http://www.jonnyguru.com

 

[kflounders]

Had this problem two days ago, user was complaining about no one being able to record messages in their mailbox. Found out that he had pressed a # after his recording that was played at the end of his message. This was tricking the VMPro that the caller was doing it. I am a great tech so it only took me 17 hours to figure it out.

 

[kristiandg]

We've had repeat issues w/ VM Pro 2.1 (on a PC) where if a greeting isn't recorded (just the name), then it will say:

Your call is being answered by IP O....... and drop the call there. I think its a bug in the s/w as it only happens on external calls, not internal or IP Trunk calls.

Hope this helps...

Kris

 

[j0hnb]

Phoneuser

You can change the "Max. Message Time" from the 120 second default to a longer message using Voicemail Pro. In the Pro Client, click on Administration, Preferences, General.

It doesn't sound like the message length is the issue from the threads above.

Jb

 

[Morrack]

I am having this problem currently on a 2.1.24 IPO with VMPro 2.1.10, and it is definately that the touch tone digit at the end of recording the greeting is being captured in the recording and played back, fooling the VMPro into thinking the caller pressed a digit.

Did you ever find a resolution to this, phoneuser or kflounders? Other than forcing everyone to record generic greetings (no date) and then using .wav editing software to clean the recordings up that is...

Peter

 

[phoneuser]

running 2.0.16 on voicemail and Ip office
bumped voicemail to 2.0.(17) and Ip office to 2.0(18)
but actuall since rerecording personla greetings I have had no issues
phoneuser