Voicemails do not always show up in the one-X mobile app

[eagleeyed]

Using 9.0.2.0 build 860 for IP Office and Application Server.

one-X mobile users report intermittent issue of voicemails not showing up within their one-X mobile app.

I confirmed this by leaving a voice mail for a user then logging into that user's one-X mobile app on my phone. The voice mail did not appear at all (heard or unheard).

I have email "alerts" enabled so users receive an email when a voicemail has been received, and I can see the outbox that these emails have been sent.

Any suggestions on this issue? Reliability is important, and missing voicemails just doesn't work with business.

 

[nnaarrnn]

Are they showing up on the desk phone? If yes, do you have it set to "Forward" instead of "Copy"?

 

[eagleeyed]

Well, about half of these users do not have/use a dedicated desk phone.

Plus, it is set to "Alert" and not "Forward" or "Copy".