Voicemailbox redirection? 1

[Ugabga1]

We recently had a salesperson quit that we have been forwarding their calls to another internal sales number, we also want unanswered calls to go to the forwarded persons mailbox rather than the original mailbox, is this possible? We're running v5 update 4.
Thanks

 

[PAS1969]

If you are forwarding the calls to another Ext, wouldn't the voicemail be left at the that extension instead of the old one?

 

[Ugabga1]

That's what I thought would happen too, it rings correctly at the forwarded extension, but vmx than goes back to the original ext dialed.

 

[jganderson75]

You can do this by creating an Auto Attendant whose top level function is to call the extension you are forwarding to (make sure to uncheck the play prompt option) and then forward the extension of the person that left to that auto attendant rather than directly to the extension.

 

[Ugabga1]

That worked! Thanks for the quick response, much appreciated.