Voicemail w/o Phone 1

[hd2004]

Is it possible to have a phone disconnected from the outlet and yet still have the calls go to voicemail? The user wants the phone to be disabled for the next week or so since he won't have a desk, but he'd still like to be able to retreive his voicemails. This is a Meridian system (phone is a 2008).

Thanks.

 

[ArchTelecom]

Hmmm...make a temporary acd instead.

 

[ArchTelecom]

OH.....if you do the ACD thing, make sure to change the VM record not to light the MW light on the phone...until the phone is put back.

When the phone disables, I am pretty sure it will no longe forward. That is where the acd will shine.

 

[hd2004]

Not sure how to go about that. What I've done right now, though, is moved that particular DN to a spare TN to which nothing is attached. When I called the extension, it does go to voicemail. Could that be since it hasn't become disabled yet?

 

[ArchTelecom]

If it is a digital phone and it hasn't diabled yet, then it will likely do it around midnight tonight. Since you already connected it to a spare TN, crossconnect that TN to a jack in the switchroom and plug the phone in, then call forward it to voicemail so it doesn't ring audibly.

If you moved it to a 500 port TN, then it will not disable. It will continue to work.

 

[hd2004]

That's a good idea. Temporarily plug the phone directly into the patch panel. Problem is, I don't know how to determine which patch corresponds to this TN.

 

[McGruff753]

Or you could out the digital set and build a 500 set as a phantom with DCFW to the voicemail.

 

[steely72]

Build an analog set with the same DN as your digital set. You will be all set. When the person comes back, enable the digital set again and delete the analog extension

 

[Stacyjo5]

I would go the ACD route - remove the ext from the set to be disabled, and in LD 23 build a new ACD using that extension, MAXP 1 and NCFW to the voicemail DN. Whenever the set goes back in service just out the ACD and put that extension back on the set.

 

[hd2004]

Thanks everyone for the suggestions.

Stacyjo5, when I try to set NCFW to the voicemail DN, which is the same as the extension, I get an error SCH0430. Any way around this?

 

[hd2004]

Actually, I was able to set the NCFW to the extension, but now I get a busy signal when I call the phone. Any suggestions?

 

[hd2004]

Well, I couldn't get the ACD to work, so I went the analog route. All is well and thanks to everyone for your suggestions.

 

[johnpoole]

learn the acd path, if not for this case, it is the best way to do flow control with clean software, ld 23 new acd, the dn must be vacant, in this case you need to nul the key, any vacant dn works, maxp will not let you take a default, 1 works the same as one million, so maxp =1 the only other prompt you need to enter is ncfw..set that to your mail acd dn..the same number you use to forward stations to.. build a mb as normal but blank the msg lamp.. dial the dn and you get the md recording.. this is a very simple re-direct for any reason.. i use it to give my cell phone a 4 digit exten.. i used 9 980 xxxx as the ncfw, and 1100 as the acd dn.. dial 1100 from any exten (or the did) and it rings my cell, also use that as my zero out option for the switchroom...



john poole
bellsouth business
columbia,sc

 

[hd2004]

Thanks John. Appreciate the advice and I'm going to try doing that with another similar case I have. In this case, the extension needs to be forwarded to a number with is in a different office. Is that possible as well? Do I just enter the full number with area code as ncfw?

 

[johnpoole]

yes with the 94344940 as the ncfw, and 1100 as the acddn, anyone calling ext 1100 in my switch gets my cell.. warning, if the station can't dial 9+ it can not call 1100 and follow the ncfw

john poole
bellsouth business
columbia,sc

 

[hd2004]

Thanks! But I'm not sure I know what you mean by the station dialing 9. Which station would you be referring to?

 

[johnpoole]

if a have a station that is fre2 and used for inhouse calls only, it will not be allowed to dial 1100 if that number is ncfw to a 9+... not that you have that problem, that problem is a common burn... another trap to avoid

john poole
bellsouth business
columbia,sc