Voicemail unable to play due to system error

[propes]

Hi

I hope you can help.

I have a user who cannot access there VM, when trying to access it they get a message saying "cant' be played due to system eror".

Anyone know how to resolve this, I have changed passwords and checked VM routing. I have been thinking about deleting the mailbox and starting again but this is as a last resort.

If anyone can help it would be greatly appreciated.

Many thanks

 

[wireman50]

I had this once and a reboot of the system cured it.

 

[propes]

Thanks Wireman50 iw ill try this.

 

[james1982]

you could try a manual restart of voicemail:-
telnet to 3300 port 2002
at the -> prompt enter
iPVM_Stop

wait for output

followed by iPVM_Start