Voicemail Transfer

[Dallas.]

I have a phone within a extension group. The group number matches the voicemail box number but phones within the group have different extension numbers so they don't.
Pressing the flexible button for voicemail transfer on them brings you to the general mailbox not the group extension vmbox
User would like to use the vm transfer key to send incoming calls directly to the extensions group mailbox as needed but this is not working.

Thoughts?


Regards,
-dave

 

[WhiteGooner]

I thought you pressed (VTR) key then extn/group number?

 

[Dallas.]

It goes right to VM, no other buttons pressed.

If I try to put his group extension number into the flexible button config (type=Voice Mail Transfer) I get;
Only VM(DPT AND DTMF) group extension numbers are available

Regards,
-dave

 

[WhiteGooner]

Yes put the vm group number ie 500, when you press it you then type group number. Think you can double tap on DSS key regardless

 

[Dallas.]

Yes, it does work that way to transfer an answered call, so let me elaborate further here by indicating that this is for an incoming call while it's ringing.
Also discovered that this is not an extension group but rather a call distribution group. Other phones (not in a call distribution group) immediately forward a ringing call to their VMbox, but nothing happens for the phones within the Dist. group.
Have added; 3.5.1 > Miscellaneous > Programmed Mailbox No. for his group, and to all his extensions in the distribution group 4.1.1 > Option1 > Programmed Mailbox No. = No Change.