I have a customer that has lost the ability to smoothly transfer incoming calls that have been forwarded to her extension from another extension and be able to put them back into the other person's Voicemail Box. They wer using the vm ext. (XXXX**____(other extension)), The custome is routed to her VM box and not the VM Box needed. Any assistance would be greatly appreciated. The started about a week ago, to my knowledge nothing has changed on the VM system.
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Voicemail Transfer Problem
- Thread starter dennice12
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So are you saying that they dial the Octel and it answers with there mailbox and when they dial ** and the number they want the caller to go to it still goes to there mailbox ?
When they dial the ** do they not hear please dial the number of the person you are calling ?
What kind of PBX is it and what kind of FLT cards are you using ?
Ken Means
When they dial the ** do they not hear please dial the number of the person you are calling ?
What kind of PBX is it and what kind of FLT cards are you using ?
Ken Means
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- #4
you can look at the line type in menu 4. This sounds very odd, has there been any changes to the PBX ?
Ken Means
Ken Means
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