Voicemail to MCR doesn't pickup external calls

[Leadz]

I have spent about an hour searching for an answer to this problem I am having. If I 4 digit dial a MCR number at a remote site, on a no answer situation, I get into VM. If I call the same number from an external line it will ring forever. I have compared the TNB to others at different remote sites and see no differences. Any ideas?

 

[bigindian65]

look at the MARPED set hunt and fdn.


I thought it should ring forever on mcr.

Mato' Was'aka

 

[phonz1]

check your MARP

 

[Leadz]

Marp'd phone fdn goes to VM and hunt goes to VM but still will ring forever. The issue that is confusing me is that 4 digit dialing of the dn succesfully goes to VM, but 10 digit dialing of the same dn will never go to VM.

 

[bigindian65]

can you post that marped set

Mato' Was'aka

 

[Leadz]

Something else that I should have mentioned is that this a SRG. Here is the TNB
The Dn that is causing me issues is MCR 4690 on key 2.

DES MANING
TN 156 1 05 14 VIRTUAL
TYPE I2004
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
ZONE 070
FDN 6363
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA CRPD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN
VOLA VOUD CDMR ICRD KEM2
CPND_LANG ENG
RCO 0
HUNT 6363
LHK 0
LPK 0
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 4688 24 MARP
01 SCR 8014688 0 MARP
02 MCR 4690 0 MARP
03 ADL 16
04 ADL 16
05 ADL 16
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 6363
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 26 NOV 2008

 

[trvlr1]

Are you sure the MCR is ringing? Could you have an entry in the IDC tables for this number sending it elsewhere?

 

[Leadz]

Yeah, I have it appearing on a set in the switch room. I thought of the same thing trvlr1. Thanks though!

 

[phonz1]

does 4690 exist in VM?

 

[StoneColdphoneman]

Can You print 4690 and post it.

 

[Leadz]

The DN was already programmed in VM... Here is the print from the DN



: PRT
TYPE: DN
TYPE DNB
CUST
DN 4690
DATE
PAGE
DES

CUST 00


DN 4690
TYPE SL1
TN 156 1 05 14 V KEY 02 MARP DES MANING 26 NOV 2008
(I2004 )
TN 156 1 06 02 V KEY 02 DES MANING 17 NOV 2008
(I2004 )
TN 156 1 06 00 V KEY 02 DES MANING 17 NOV 2008
(I2004 )
TN 156 1 05 31 V KEY 02 DES MANING 17 NOV 2008
(I2004 )
TN 156 1 05 30 V KEY 02 DES MANING 17 NOV 2008
(I2004

 

[phonz1]

just a guess, chg the CLS to SFA, is SFD now

 

[GHTROUT]

There's no good reason for this - but set LHK to 2 on TN 156 1 05 14 and try it.

At times, FDN gets mixed in with the LHK - even though it shouldn't matter.


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[tnphoneman]

Lhk should be set to 1 so they can get a rollover call and LPK should be set to 2 so they just have to pickup the handset.

Make sure the call is ringing on that specific set. If they are on the line then it would ring the other phones but not that one and therefor would not follow the programming.

something I have done in the past was program an addon module for the switch room phone(even though it did not have one) and place the marp on that set with a key on the addon module set for mcn instead of mcr. that line on the switch room phone will never be in use except when call rings in but it will follow that sets programming.

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[StoneColdphoneman]

I would build TN on any open port in the LUVU 2000 and program this ext on key 0 and set the marp to this Tn as a test and see if it works

 

[tnphoneman]

This could disable if ld 30 runs.

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[GHTROUT]

Create a MARP TN that requires no phone and will never disable.

~Pick a Data TN from a digital line card - a TN unit from 16 to 31.
~You might want to select the corresponding DATA TN from a TN associated with the DN you need to MARP.
~Enter appropriate HUNT and FDN values
~The important CLS entries are FLXA and VCE, however, you will need to select HTA(htd), FNA(fnd) and possibly CPTD.
~Enter the DN(s) you need to MARP, starting on KEY 0.



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[Nicolas92]

You could try to set CLS CFTA and set EHT and EFD to VM
This should works.

 

[Leadz]

Thanks for all the ideas! I'll try them out and let you know how they work out. I really appreciate all the input!
Thanks again!

 

[Leadz]

Finally an answer, someone on the remote end had call forwarded the number to a set with no call forwarding going to VM once it was removed.... Presto. Thanks for all the ideas on this one guys.