Voicemail to Email will not send - VM Pro 9.0.4.0 Build 18 / IPO 9.0.4.0 Build 965 1

[clindsay1]

VM Pro 9.0.4.0 Build 18 / IPO 9.0.4.0 Build 965

Voicemail to email will not send. I have all the SMTP settings in IPO. I have an email added to the user. I do get alarms sent (phones disconnected, invalid logins, etc) I just can't seem to get the voicemails to send to the email.

Any help would be great.

Thanks

 

[AACon]

Not really telling us much.
Who is the email provider? Are you using TLS, SSL?
Did you check the smtp logging in vmpro to see what it tells you?

-Austin
ACE: Implement IP Office

 

[holdmusic34]

The settings don't go in the IPO.

Dulce et decorum pro Avaya mori

 

[AACon]

Hah didn't even notice that. Yeah, settings for vm to email for vmpro are in the vmpro client. The settings in IPO only work for alarming in this case.

-Austin
ACE: Implement IP Office

 

[clindsay1]

I am using a gmail account. Port 587 SSL, but it does send email alerts from IPO using that config, just not voicemail to email.

 

[holdmusic34]

Restart the server.

Dulce et decorum pro Avaya mori

 

[clindsay1]

Ok, I will configure VMPro to relay to an internal SMTP server. Thanks

 

[AACon]

no...you can use gmail in vmpro....

-Austin
ACE: Implement IP Office

 

[clindsay1]

That would be better. What info do I use under the SMTP Receiver tab? I have the SMTP sender configured, but not sure about the other tab. Thanks

 

[holdmusic34]

None. VMPro is not receiving emails.
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Dulce et decorum pro Avaya mori