Voicemail to Email off by one hour 1

[ibitebcareful]

Hello all,
I have a Mitel 3300 ICP phone system that I know VERY little about. It has Voicemail (I'm assuming it's the standart voicemail that comes with it) and we use the Voicemail to Email option. This option works great; however, Since the time changed, the emails say they were sent from the phone system an hour ago. I have to change the time on the phones everytime the time changes. So my phones are correct. It just seems like the Voicemail "Server" for lack of a better term is off by an hour. Can someone point me in a direction as to how to change the time on the Voicemail Module? Thank you in advance for your help.

 

[MitelEngineering]

login to the 3300, navigate to "Voicemail"\"VM Network servers"...then amend the time zone by either + or - 1 on the element you created previously. That should do it.

 

[ibitebcareful]

login to the 3300, navigate to "Voicemail"\"VM Network servers"...then amend the time zone by either + or - 1 on the element you created previously. That should do it.



Thank you for your response MitelEngineering. I didn't see anything listed Called Voicemail \VM Network Servers. But I did find a setting called "Networked VM Servers" and in there - there is a setting called "Time Zone" and mine Said GMT -05:00 so I changed it to GMT -06:00. But it had no effect on the time on the emails. Any other ideas?

Thank you - and Happy Holidays

 

[ibitebcareful]

Oh - I should also point out that I believe the original setting of -05:00 is correct. After some Googling I found that the east coast should be set to -05:00 - and that's where I hang my hat.

 

[Supernova99]

Did you create your local 3300 as a network voicemail server?
You need to fill out all the details IP address and name and select local then change the timezone when you save it next time a voicemail is forwarded the time should be correct.

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[ibitebcareful]

Everything was setup for me before I came to work here. The word Local is set to False. I changed it to True - now I don't get the voicemail at all. Not on the Phone - Not in an email. (

 

[Supernova99]

So are you part of a voice network?
Is your voicemail hosted somewhere else?

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[ibitebcareful]

Voicemail is hosted here. This is a one location business.

 

[Supernova99]

OK so you gave the system name and IP address as your local system? this is important
set to local and changed the time zone to match your area?


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[ibitebcareful]

Yep. All of that was already in there and it has worked from the beginning. The Mail Server and IP Address are all correct. I change it to local. It stops working completley.

 

[Supernova99]

you say mail server is the IP address of the 3300?
it should be the 3300, and not the exchange server

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[ibitebcareful]

HAH! No Wonder It didn't work! In my defense I didn't set that up! But that did the trick! Thank You! Merry Christmas! I can go home now!

Seriously - Thank You!

 

[Supernova99]

no good deed goes unpunished!

Happy Christmas to you as well enjoy the break


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