Voicemail to email issues

[scooter4483]

Hi,

My customer has voicemail to email. It's been working intermittently. I have been looking at the Sysmonitor to see if the voicemail to email was successful. How would I know if it went through successfully? Thanks for the help. I am including a brief log:

770219626mS H323Evt: Recv: RegistrationRequest 10.1.32.104; Endpoints registered: 55; Endpoints in registration: 0
770219756mS RES: Thu 20/3/2014 10:05:28 FreeMem=36927612 35603428(1) CachedMem=1324184 CMMsg=13(15) Buff=5200 943 1000 12193 5 Links=18774 BTree=0 CPU=1/3/87/22425/25219/3
770219757mS RES2: IP 500 V2 8.1(67) Tasks=57 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=168 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=0 TCP=126 TAPI=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
770219757mS RES4: XML MemObjs=45 PoolMem=2097152(1) FreeMem=2082064(1)
770219858mS H323Evt: Recv: RegistrationRequest 10.1.32.58; Endpoints registered: 55; Endpoints in registration: 0
770220919mS H323Evt: Recv: RegistrationRequest 10.1.32.111; Endpoints registered: 55; Endpoints in registration: 0
770230221mS H323Evt: Recv: RegistrationRequest 10.1.32.81; Endpoints registered: 55; Endpoints in registration: 0
770232033mS H323Evt: Recv: RegistrationRequest 10.1.32.59; Endpoints registered: 55; Endpoints in registration: 0
770232428mS H323Evt: Recv: RegistrationRequest 10.1.32.78; Endpoints registered: 55; Endpoints in registration: 0
770232961mS SSL VPN [AVAYA_SUPPORT]: Session state change [WaitingToStart] -> [ResolveDomainName]
770233307mS RES: Thu 20/3/2014 10:05:42 FreeMem=36927112 35603428(1) CachedMem=1323684 CMMsg=13(15) Buff=5200 943 1000 12193 5 Links=18773 BTree=0 CPU=2/3/87/22515/25219/3
770233307mS RES2: IP 500 V2 8.1(67) Tasks=57 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=169 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=0 TCP=126 TAPI=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
770233308mS RES4: XML MemObjs=45 PoolMem=2097152(1) FreeMem=2082064(1)
770233373mS H323Evt: Recv: RegistrationRequest 10.1.32.102; Endpoints registered: 55; Endpoints in registration: 0
770236096mS H323Evt: Recv: RegistrationRequest 10.1.32.77; Endpoints registered: 55; Endpoints in registration: 0
770236589mS H323Evt: Recv: RegistrationRequest 10.1.32.76; Endpoints registered: 55; Endpoints in registration: 0
770237817mS PRN: DNS - refreshing: have valid (new) result
770237817mS SSL VPN [AVAYA_SUPPORT]: Session state change [ResolveDomainName] -> [WaitingToStart]
770237818mS SSL VPN [AVAYA_SUPPORT]: Start session
770237818mS SSL VPN [AVAYA_SUPPORT]: Session state change [WaitingToStart] -> [Connecting]
770237818mS SSL VPN [AVAYA_SUPPORT]: Session connecting from 10.1.32.1:19512 to 135.11.82.20:443
770237906mS ERR: TLS:Certificate not in Certificate Store Src=0xa012001:19512 Dst=0x870b5214:443
770237906mS SMTP: SMTPServer New Email...
770237908mS SMTP: SMTPServer woken up... Session f48e4e2c Client 00000000 State 5 Q Size 7775 current_message 00000000
770237909mS SMTP: SMTPServer snoozing...
770238121mS H323Evt: Recv: RegistrationRequest 10.1.32.86; Endpoints registered: 55; Endpoints in registration: 0
770238308mS RES: Thu 20/3/2014 10:05:47 FreeMem=36916976 35602424(1) CachedMem=1314552 CMMsg=13(15) Buff=5200 942 1000 12193 5 Links=18771 BTree=0 CPU=5/9/87/22378/25219/3
770238308mS RES2: IP 500 V2 8.1(67) Tasks=57 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=169 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=0 TCP=127 TAPI=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
770238309mS RES4: XML MemObjs=45 PoolMem=2097152(1) FreeMem=2082064(1)
770238613mS CMExtnEvt: Kgotches: No user activity
770239310mS H323Evt: Recv: RegistrationRequest 10.1.32.96; Endpoints registered: 55; Endpoints in registration: 0
770239344mS H323Evt: Recv: RegistrationRequest 10.1.32.68; Endpoints registered: 55; Endpoints in registration: 0
770239539mS H323Evt: Recv: RegistrationRequest 10.1.32.87; Endpoints registered: 55; Endpoints in registration: 0
770240952mS H323Evt: Recv: RegistrationRequest 10.1.32.91; Endpoints registered: 55; Endpoints in registration: 0
770241511mS H323Evt: Recv: RegistrationRequest 10.1.32.65; Endpoints registered: 55; Endpoints in registration: 0
770242082mS H323Evt: Recv: RegistrationRequest 10.1.32.55; Endpoints registered: 55; Endpoints in registration: 0
770242792mS H323Evt: Recv: RegistrationRequest 10.1.32.80; Endpoints registered: 55; Endpoints in registration: 0
770242949mS SSL VPN [AVAYA_SUPPORT]: Network connection has been disconnected (failure: 1) - If this is unexpected, check your configuration or network connectivity to the SSL VPN server
770242949mS SSL VPN [AVAYA_SUPPORT]: Session state change [Connecting] -> [NeedsRestart]
770242950mS SSL VPN [AVAYA_SUPPORT]: End session
770242950mS SMTP: SMTPServer New Email...
770242951mS SSL VPN [AVAYA_SUPPORT]: Session state change [NeedsRestart] -> [Idle]
770242951mS SSL VPN [AVAYA_SUPPORT]: Session state change [Idle] -> [WaitingToStart]
770242952mS SSL VPN [AVAYA_SUPPORT]: Restart session in 60 seconds
770242952mS SMTP: SMTPServer woken up... Session f48e4e2c Client 00000000 State 5 Q Size 7776 current_message 00000000
770242953mS SMTP: SMTPServer snoozing...
770243309mS RES: Thu 20/3/2014 10:05:52 FreeMem=36925028 35601396(1) CachedMem=1323632 CMMsg=13(15) Buff=5200 950 1000 12193 5 Links=18772 BTree=0 CPU=2/6/87/22083/25219/3
770243309mS RES2: IP 500 V2 8.1(67) Tasks=57 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=168 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=0 TCP=126 TAPI=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
770243309mS RES4: XML MemObjs=45 PoolMem=2097152(1) FreeMem=2082064(1)

 

[AACon]

770237906mS SMTP: SMTPServer New Email...
770237908mS SMTP: SMTPServer woken up... Session f48e4e2c Client 00000000 State 5 Q Size 7775 current_message 00000000
770237909mS SMTP: SMTPServer snoozing...

This makes me think it's working. Are you using VMPRO or embedded? You can use the vmdebug tool to get more info from vmpro, or hell, turn on logging in the vmpro client.


-Austin
ACE: Implement IP Office

 

[scooter4483]

I am using Pro Client. Where would I turn on logging in vmpro client? After adjusting smtp settings, we did get some successful voicemail to emails.

 

[AACon]

There should be an option for SMTP logging in the vmpro client under the email setup. It will log to the "VM\logs" folder. It will log all of the SMTP transactions.

-Austin
ACE: Implement IP Office