Voicemail To Email Display wrong

[driven0]

Hello - running IP0 500 v2 8.1 VMPRO 8.19016

When we receive voicemail to email notifications it shows up as: Voicemail Message (Person > Person) From:WITHHELD - With other systems I have seen it send the number called.

The CID shows up correctly on calls, but not on voicemail to email.

Any help is appreciated!

 

[driven0]

To add on to this we recently changed our voicemails from stand alone to centralized/distributed - I can't find any reason why it would show up as WITHHELD

Has anyone seen this before?

 

[Nortel4Ever]

Have you tried using the other mode - Intuity or IP Office - from what you are using now?

 

[Bas1234]

On then system > voicemail tab on the botton you have a setting anonymous is tha option ticket?

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[soflaphoneguy]

I had seen this in an SCN with centralized/distributed voicemail. I never got to trying to find a resolution because the distributed voicemail never kept working correctly, so those sites are now using the unsupported VM configuration of stand-alone systems (with all those related issues). It seemed to only happen in the alerts for messages where calls were received at a distributed site, if I remember correctly.

 

[driven0]

@Nortel4Ever - Tried in both modes, same result.

@Bas1234 - I was check as anonymous, but I unchecked it and tried again with the same result.

@soflaphoneguy - We have the same thing, the Centralized site shows everything correctly, the Distributed sites show WITHHELD

 

[Bas1234]

I suggest to upgrade it all to the latest 8.1.69 for the IPO and VMPro also to the latest 8.1SP5

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[driven0]

We plan on doing an upgrade of all sites in the near future, I was hoping someone had a similar problem and fixed it.

Thanks.

 

[driven0]

I found this: maybe it can shed some light on help to fix it...

12/08 14:52:50.300 vmprov5s (06,9) 540,10c4: VMailBox::FindMailBox - pbx=<028D7EF0>, name=<djoe>, flags=<BYEXT | BYNAME | BYINCDISABLED> - Found Mailbox BYNAME
12/08 14:52:50.300 vmprov5s (0c,9) 540,10c4: SessionManager::RealMailBox(pbx=<028D7EF0>, name=<ewalker>, cli=<53274>)
12/08 14:52:50.300 vmprov5s (06,9) 540,10c4: VMailBox::FindMailBox - pbx=<028D7EF0>, name=<jdoe>, flags=<BYEXT | BYNAME | BYINCDISABLED> - Found Mailbox BYNAME

The part in red BYINCDISABLED - anyway to enable the incoming?

Thanks!