Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Voicemail To Email Display wrong

Status
Not open for further replies.

driven0

IS-IT--Management
Feb 15, 2013
194
US
Hello - running IP0 500 v2 8.1 VMPRO 8.19016

When we receive voicemail to email notifications it shows up as: Voicemail Message (Person > Person) From:WITHHELD - With other systems I have seen it send the number called.

The CID shows up correctly on calls, but not on voicemail to email.

Any help is appreciated!

 
To add on to this we recently changed our voicemails from stand alone to centralized/distributed - I can't find any reason why it would show up as WITHHELD

Has anyone seen this before?
 
Have you tried using the other mode - Intuity or IP Office - from what you are using now?

 
On then system > voicemail tab on the botton you have a setting anonymous is tha option ticket?

Avaya_Red.gif

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool )
______________________________________
 
I had seen this in an SCN with centralized/distributed voicemail. I never got to trying to find a resolution because the distributed voicemail never kept working correctly, so those sites are now using the unsupported VM configuration of stand-alone systems (with all those related issues). It seemed to only happen in the alerts for messages where calls were received at a distributed site, if I remember correctly.
 
@Nortel4Ever - Tried in both modes, same result.

@Bas1234 - I was check as anonymous, but I unchecked it and tried again with the same result.

@soflaphoneguy - We have the same thing, the Centralized site shows everything correctly, the Distributed sites show WITHHELD
 
I suggest to upgrade it all to the latest 8.1.69 for the IPO and VMPro also to the latest 8.1SP5

Avaya_Red.gif

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool )
______________________________________
 
We plan on doing an upgrade of all sites in the near future, I was hoping someone had a similar problem and fixed it.

Thanks.
 
I found this: maybe it can shed some light on help to fix it...

12/08 14:52:50.300 vmprov5s (06,9) 540,10c4: VMailBox::FindMailBox - pbx=<028D7EF0>, name=<djoe>, flags=<BYEXT | BYNAME | BYINCDISABLED> - Found Mailbox BYNAME
12/08 14:52:50.300 vmprov5s (0c,9) 540,10c4: SessionManager::RealMailBox(pbx=<028D7EF0>, name=<ewalker>, cli=<53274>)
12/08 14:52:50.300 vmprov5s (06,9) 540,10c4: VMailBox::FindMailBox - pbx=<028D7EF0>, name=<jdoe>, flags=<BYEXT | BYNAME | BYINCDISABLED> - Found Mailbox BYNAME

The part in red BYINCDISABLED - anyway to enable the incoming?

Thanks!
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top