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voicemail question for avaya partner

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jawdr

Technical User
May 25, 2006
5
US
Hello
I need a little assistance with programming a voicemail card for a avaya partner system. I have everything working except I want to turn the ring off for the extension that the mailbox is assigned to. If I turn the ring off then the mailbox will not answer the incoming call.
I know I could use the DND feature but then the extension would not ring on the other lines.
Here is what I want. I want line 2 to go directly to mailbox 2 assigned to extension 13. I do not want line 2 to ring on any extension just go straight to extension 13's mailbox.
Any help on this is greatly appreciated!
Thanks again.
 
For Call Coverage to work, the line MUST ring at the covering extension. However, it can be delayed ring. You may be able to set the extension's VMS cover rings lower than 4 to make it cover before it starts the delayed ring.
 
Thanks for the prompt response.
One last question on that. Can I set different vms cover rings for different extensions.
In other words, can I set extension 13 for 4 vms cover rings and extension 10 for 5?
 
I must have an older version. Actually this system is a Lucent Partner and 321 is not valid.
Thanks for all your help on this BTW.
 
Hit feature 59 from the display phone. If its older than an ACS 2.0 then your program option are more limited. Try #117
 
Thanks again vendor for the help.
It is version 2.0 and I do have 117 but it sets the vms cover ring for all extensions and all lines to the same setting. I was hoping I could find a way to set it different for 2 different extensions or 2 different lines?
 
Thanks again 1043(not vendor sorry) for the help!
 
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