VoiceMail Programming

[YWCA]

When I remote into my RAD (DR5) using 3.7. I am finally able to connect. When I try to use the VoiceMail programming, the screen comes up successfully. It says it is ready and when I put in the F983, it says processing and then it goes back to session inactive. Any ideas on what might cause this?

 

[YankeeNation]

Are you going in under the remote set tool, and not the browser tool application?

 

[YWCA]

I think Im using the remote set tool. I open the Nortel Manager 3.7, and use the Start Online Session. From there I dial into the Rad. As I said I finally got it to connect and I can see the information from the RAD. Once it is connected I use the voice mail option from under the Program on the tool bar. The voicemail screen pops up but when I use the F983 it remains as session inactive. Not sure what I am doing wrong. Any help would be greatly appreicated.
Thanks
The "Y

 

[curlycord]

Been so long using that old software I cant recall.
I found it easier to use the remote set tool.

Remote Set Tool is a simulated phone on your screen so you program as if you were at somebodies desk onsite.


What KSU and what voice mail are you tring to connect too?


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[YWCA]

I use the remote tools for the newer systems that we have. The KSU is 30MVM05. BTW, how do you run a back up from the NM 3.7? On the other NM I would select Scheduler and then run the back up. I dont see any where on the 3.7.