I have 2 voicemail pro IVR trees, when the caller call the analog lines for the first time, then he should be routed to the first IVR tree ( old IVR ) and when he call the analog lines for the second time, then he should be routed to the second IVR tree ( new IVR ), and when he call for any times after that he will be routed to the new IVR. routing to the old IVR tree is for his first call only. can any one help me on this case ?
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Voicemail Pro
- Thread starter M_A
- Start date
How does the phone system know if you have called for the first time..
How does a phone system know this is your second or third time ringing.
Have you ever done this on any other phone system
Maybe try setting up an AA to ask the caller if this is your first time calling then
Press 1 for first time caller
Press 2 if you have called before
Then route the call to your IVR route
How does a phone system know this is your second or third time ringing.
Have you ever done this on any other phone system
Maybe try setting up an AA to ask the caller if this is your first time calling then
Press 1 for first time caller
Press 2 if you have called before
Then route the call to your IVR route
- Thread starter
- #3
i know this solution and recommended it to the customer but he don't want this any way. i know this is difficult to configured like he wanted but i wanted to make sure
that there is no configurations for this way. so i asked for confirmation.
that there is no configurations for this way. so i asked for confirmation.
You could do this with the database connector based on the caller ID.
* On a call, check the database to see if that caller ID is in there. If it is, route to the second tree.
* When a call is routed to the first tree, add a row to the database with that caller ID so the system recognises them the second time.
* On a call, check the database to see if that caller ID is in there. If it is, route to the second tree.
* When a call is routed to the first tree, add a row to the database with that caller ID so the system recognises them the second time.
- Thread starter
- #5
You'll need a PostgreSQL server or other supported database along with a database, plus appropriate schema.
guides you through adding/querying data in the database.
guides you through adding/querying data in the database.
- Thread starter
- #7
Oh, if you don't care about the actual caller, just every other call gets a different IVR, then that's pretty easy.
You can use a user variable - in an initial IVR have a check if the variable is 1, if so, set it to 2 and send the caller to IVR 1. If not, set it to 1 and go to IVR 2.
- Qz
You can use a user variable - in an initial IVR have a check if the variable is 1, if so, set it to 2 and send the caller to IVR 1. If not, set it to 1 and go to IVR 2.
- Qz
- Thread starter
- #9
- Thread starter
- #10
TouchToneTommy
Vendor
I did something similar to distribute calls between 5 user's mailboxes. Used a User Variable called "Counter" to hold a numeric value from 1 to 5.
Was not able to use the User Variable's value directly, needed to use a Generic action to set CP0 to $REG(Counter) and then route on $CP0.
Try setting the User Variable to "True" or "False", or "One" or "Two", and then testing the user variable to get your True or False result.
Was not able to use the User Variable's value directly, needed to use a Generic action to set CP0 to $REG(Counter) and then route on $CP0.
Try setting the User Variable to "True" or "False", or "One" or "Two", and then testing the user variable to get your True or False result.
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