Voicemail Pro

[CBack85]

I am having an issue with it working. I upgraded our phone system IP Office 403 to 3.2 last night and now when we try to access the voicemail system it says "NUMBER BUSY" I have tried re-installing the software (Uninstall/Install) restarting the services and the licenses are valid as well. Restarting the IPO doesn't work either.

My only option at this point is to restart the computer probably but don't want to do that during business hours.

Thought maybe there were some other options i could try first?

 

[tlpeter]

The first thing you could try is to call your Avaya business partner.
The second think you could do is upgrade your vmpro too.


BAZINGA!

I'm not insane, my mother had me tested!

 

[Rappy]

What happens when you dial your DID? does your VM pick up or does it just ring and ring?

Have you verified the ip address of the voicemail server is correct in your configuration?

Beets? Yes! Ask me how I feel about Beets! I like Beets!

 

[CBack85]

IP Address is correct.

VM doesn't pick up, it just rings and rings.

 

[Telecomboy]

You need to upgrade vmpro also, you cannot just upgrade the phone system.

 

[TomMills]

firewall?

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[NYSTECH]

This has already been asked but did you upgrade the VM as well?

 

[CBack85]

Yeah i messed up forgot to upgrade the VM.

is 3.2 the higest the ip office 403 unit can go?

 

[amriddle01]

Yep 3.2 is the limit

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[CBack85]

is there a pdf maybe somewhere somebody could link me to that shows the new features in 3.2?

 

[tlpeter]

It is on the same page as where you downloaded the software from.


BAZINGA!

I'm not insane, my mother had me tested!