Voicemail Pro Touch Tone Limits?

[AaronOrchard]

I am trying to program a menu with touch tones from 10-27, this is a list of employees on the main company auto attendant.
For some reason after I put in the sequence 26 and 27 they can not be selected. Does anyone know if there is a limit to the number of touch tones in a menu? Any help would be greatly appreciated.

See the attached screen shot.

 

[IPGuru]

1) yes there is a limit (rom memory aprox 16 ish)
2) based on your description of what yu are trying to do you are doing it wrong, read the VM Pro examples document





Do things on the cheap & it will cost you dear

 

[amriddle01]

Indeed, you don't add an entry for every extn that needs to be reached, you use wildcard entries

 

[AaronOrchard]

I understand using wildcard entries.

Here is what I am trying to do:

There is a list of 17 providers (medical office) and each of the providers has an assistant that their calls need to go to. Some of the providers have a 1:1 assistant where other providers share an assistant. Off of the main menu of the auto attendant there is a sub menu to reach the providers, I need a good way to list all of the providers and route the calls to the assistants. All of the assistants have 2xx extensions, I am hesitant in list out the extension in the greeting as there could be reassignment of assistants.

Thanks for all the help.

 

[amriddle01]

Then find a way to split them over 2 menus, alphabetically or by specialty etc or list one lot then timeout to the second lot in another menu

 

[amriddle01]

Or use wildcards and check $key and route accordingly, no need to add all keystrokes as individual DTMF entries

 

[derfloh]

14 entries are allowed.

I would use ?? followed by a routing per variable. Or transfer to 99$KEY and create short codes in IPO like 9911/Dial extension/201

 

[Greybeard191]

if this is in north America, I would stay away from the short code suggestion from derfloh above. 9911 would not be a good idea.

GB

 

[janni78]

There must be a better way of doing this, if there are more than 5 option in an AA I would just hangup.

"Trying is the first step to failure..." - Homer

 

[derfloh]

Good hint Grebeard... Just use 98..

And create another code 98xx/VMCollect/"WrongOption" that plays an info message that the chosen option is not available and transfers back to the originally used module.

 

[mattKnight]

There must be a better way of doing this, if there are more than 5 option in an AA I would just hangup.

This is so true.


Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[joe2938]

why not just have a company directory on the auto attendant

 

[Telecomboy]

Maybe create a phantom user named after each provider and then have that phantom user forwarded to the appropriate user/group that they need to forward to. Then, have a dial by name directory where they can dial their provider name to be connected to the proper extension.