Voicemail pro stops working every few hours

[mikegillespie]

I just installed an IP 500 running 4.1.12 with VM Pro 4.1.40 for a new client. The issue is that every few hours, Voicemail stops diong anything. No AA, No Voicemail. This is the first installation in which I have used these versions and it's being quite a pain.
Any suggestion or should I roll back to an earlier version?

Thanks


Mike Gillespie

http://www.cabco.ca

 

[kwing112000]

It sounds like the bug in 4.0.10 and 4.1.9. get a ticket with your distributor.

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[ChristianF]

How about the data channels?
This was a known issue in 4.1(9) but not in 4.1(12)

 

[mikegillespie]

doesn't appear to be a problem

Mike Gillespie

http://www.cabco.ca

 

[Westi]

the SSA shows it because you can't get connected to the voicemail, it just counts every call that doesn't go through.
I thought that the upgrade to pro is no longer needed and VM Pro would still work on the 500, some sort of sales pitch so people can get VM pro without spending the extra money if they only have a small company.
Do you have the internet time synchronization enabled if so turn it off.

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[amriddle01]

Upgrade to Pro is needed to use VM Lite or Pro it's only Embedded that doesn't.

ACS - IP Office Implement

 

[jamie77]

Pro license is still needed for VM Pro. But it will not work at all without it. Not even the old free 2 hours!!

If you have put this on 3.2 VM and you get the same thing I would rebuild your config. Default the Vm and build it up from scratch.

You couls also run debug and see if it is the same module each time that stops it working. It could just be corruption or a badly programmed module etc...

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[h382]

Could be the ol' Internet Time Service checkbox trick

Uncheck Synchronize with Internet Time Server, something along those lines, under Date & Time.

 

[Westi]

you know I could have sworn that I saw it somewhere that it doesn't need the pro license any more, but I must have been dreaming.

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[mikegillespie]

That would be great if you don't need pro to run Voicemail Pro.
The internet time thing is not checked

Mike Gillespie

http://www.cabco.ca

 

[h382]

Ahh. I didn't see Westi already suggested that..

Do you have a time server set in Manager? What happens if you set it to 0.0.0.1, that should disable it.

The reason i ask is because I had the same exact issue in January, and it went on for 2 months until I adjusted the Time Server options, and has not happened since.

 

[mikegillespie]

I haven't tried that. Let's see

Mike Gillespie

http://www.cabco.ca

 

[kholladay]

Pro is not needed for a remote site to connect to a centralized VMP server. Pro is needed for the IPO that actually hosts the VM site.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[Westi]

THANK YOU
that makes me feel better, I knew something, even if it was half wrong. Now I can sleep better tonight.

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[PatrickCT]

I'm having the same problem.

IP406v2 Frimware 4.1(12)
VM Pro 4.1(40)

License is valid, Feature key server is running.

PC set to always On power scheme, never, never, never power options, no hibernation enabled. NIC card is set to always on.

Voicemail PC is running Win 2000 Pro SP 5, freshly formatted with nothing on it besides Manager/VM suite. No Anti-virus or Firewalls.

Every 1.5-2 hours or so Voicemail cuts off, restart services, back running again. This is a brand new install, I started out with 4.0(5)/ VM - 4.0(15) and had to upgrade to use some of the time profile settings. It was only in for a day but I'm pretty sure there were no issues prior to the update.

It have a ticket with Avaya, right now I have my system directly connected to the PC, off of the network, and it has been ok for about 2 hours now. This may be a temporary fix but I would like to be able to remotely log on to this computer.

I may try my old VM version 4.0(15) with my new version of Frimware/Manager 4.1(12) and see if the issue is resolved, or if a new issue comes up. The tech with Avaya seems to think this is a 50/50 shot there could be some issues but they won't support it if I do this until I get them on the same release.

 

[mikegillespie]

I have a ticket openned with Avaya now so we'll see what happens.

Mike Gillespie

http://www.cabco.ca

 

[Westi]

good stuff, post the outcome if you don't mind.



Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[iagaoe]

Was there ever any update to this, sounds like i may have the same problem?
Thanks

 

[Kevin3DR]

This solution worked for me.

Pull up 'Services' and verify that the 'Key Server' is running then look and see if you also have 'Sentinal Keys Server' installed. I had noticed that this appeared after my upgrade. If this exists, edit the properties, and stop and disable the service.

This worked for me.

 

[Westi]

my sentinel keys server is running and also my sentinel protection server and I have no problem with the voicemail not working or getting interrupted since I upgraded on Aug, 9th,
I know it is not a really long time but at least it is 9 days now. Running XP Pro SP3 btw

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[mikegillespie]

sorry guys. In all of the chaos I didn't post what the problem was. It was a seemingly isolated incident. I was given new licenses and everything worked perfect. Pretty frustrating installation.