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Voicemail pro stops working every few hours

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mikegillespie

mikegillespie

Instructor
Sep 24, 2007
311
CA
I just installed an IP 500 running 4.1.12 with VM Pro 4.1.40 for a new client. The issue is that every few hours, Voicemail stops diong anything. No AA, No Voicemail. This is the first installation in which I have used these versions and it's being quite a pain.
Any suggestion or should I roll back to an earlier version?

Thanks


Mike Gillespie
 
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Is there a power setting on the PC that could be shutting down the hard drive.

Kevin Wing
ACA- Implement IP Office
Carousel Industries
 
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by default all pc's come and shut down the hard drive or hibernate I have noticed,
do the services still run when the problem occurs and how do you get it back to working, just by checking in the PC or do you have to do something like restarting the services or even rebooting the PC

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!
 
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Don't use 4.1(40) as it has an issue with greetings. When you record the initial greeting it will work fine, when you re-record it, it appends the file with _1 and the vmpro will not recognise it if in IPOffice mode. There is a patch available however.

Roll it back to 4.1(27) and see if that cures your problem with it going off.

Also to test, go into services and make the voicemail pro service a local system account and allow it to interact with the desktop. then you can monitor what is happening after two hours.
 
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Where can i get 4.1.27. Aside from going to one of my past clients' sites for it.
I have used on one installation and it fixed all of my voicemail issues

Mike Gillespie
 
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No longer available on Avaya site. If you really get in a spot let me know and i'll try and get it up on windows skydrive for you.
 
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I have 4.1.40 running on several sites and I haven't had any issues to this day with the voicemail stopping. Check the PC settings to make sure it is not a hibernation or it shuts down the hard drive after a specific time.
I would also disable the internet time synch just to make sure.

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!
 
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I've rolled it back to 4.1.36 and the proble persists. Then I loaded the call flow and wavs onto an old laptop running 3.2.3x or something and the problem still persists. All power settings are set to never shut off hard disks, never hibernate etc. I'm just about at my wit's end here.
I have 4.1.36 running perfectly at other sites.
I'm beginning to think that's it's not the voicemail PC at all. COuld it be my control unit? Thier network? hmm

Mike Gillespie
 
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Go into the services on the PC and set the recovery on the VM services to restart. THat will clear it up

Kevin Wing
ACA- Implement IP Office
Carousel Industries
 
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Do you have a firewall turned on or any antivirus software running?? If so try to turn firewall off and remove the antivirus software.. I have some fluky stuff happen even when the antivirus wasn't running but was on PC..

If you have debugger use it to help isolate the issue..
 
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How do you recover the voicemail back to life?

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!
 
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I have the Anti-virus disabled and there's no firewall software.
I can usually fix it by stopping the services and then restarting them.
I have had to restart to PC one or twice but that was before I tried stopping the services and restarting them

Mike Gillespie
 
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I had that with the 4.1.27 version in two cases but not since I upgrade to 4.1.40.
can you run the voicemail without the call flows for a while to see if they cause the problem or is that not good for the customer, reason being that you said that you tried it with a 3.2.x version and it had the same problem. Do you get any errors in the SSA when it happens other then congestion in the VM channels?
It really seems weird that it would be over all releases you install the call flows in so try it without them to see.




Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!
 
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I know this sounds nitpicky, but in saying "All licenses show valid" have we confirmed that one of those is a Voicemail Pro license AND one of those is a IP500 standard to Professional upgrade? Both will be required for IP500 with VM Pro.
 
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I'm Bewildered. Thier IT guy is putting in a new switch right now to try to rule that out. I have vmdebug running right now along with sys monitor. I think I have to open a trouble ticket

Mike Gillespie
 
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Here's a new fact.
System Status show 288 occurances of the voicemail channels all being in use.
this could be the root of my problem but how do I fix it?
thanks

Mike Gillespie
 
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