Voicemail Pro stops responding to SCN member

[parnellij]

I need a little help isolating a problem and I'm wondering if I have a version mismatch issue.

Our company has had a 406 for 3 years and is sitting at version 3.0(59). It has 2 valid licenses "Voicemail Pro (4 Ports)" and "Additional Voicemail Pro (ports)" x 8. VM Pro, Key Server and USB dongle are all installed on the same PC. Voicemail for this 406 has always worked and continues to work fine.

Enter our new (used) 406 currently at version 3.2(53) connected to our original 406 with an IP line with SCN enabled. No licenses are installed on this unit and the license server IP is set to 0.0.0.0.

At first, this unit connected to VM Pro fine, but stopped after a couple of hours. Rebooting the unit didn't help, but restarting the Voicemail Pro service did. A couple of hours later, same thing. Voice mail continues to function fine on the original unit.

I'm thinking matching up the versions on the two units may fix this. Does anyone have any other suggestions?

 

[amriddle01]

Have you selected the VM type as Centralised instead of entering an IP address for the VM on the second unit? If not that's your problem.

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[parnellij]

(Slapping head with hand) I had Voicemail Lite/Pro selected.

Thank you!!!

 

[amriddle01]

No worries

ACS - IP Office Implement

"What the Crocodile Hat....was that?