unspecialeffect
Technical User
I'll preface my question by stating I am not an Avaya Expert at all. I'm trying to fix problems that our Avaya Partner cannot.
I had an Avaya partner recently upgrade our phone system from IP406 to IP500 and Voicemail Pro 9.0. We did not change any other aspect of our network or systems. The Avaya IP Office and Voicemail Pro system both run off of a single virtual machine running windows server 2008 SP2.
We record all outgoing phone calls from our sales staff, the recorded calls are then forwarded to the sales person's email so that they can go over the phone call. The call limit is set (in voicemail pro) to 600 seconds (10 minutes) The SMTP server is Exchange 2010, on the same subnet and has a send/receive limit of 25MB. No authentication is required from the subnet. This all worked fine prior to our upgrade. Sales people received emails within seconds of the call, no matter the size of the attached message.
Now messages can take up to an hour, no matter how long the message is. I have turned on SMTP logging on Voicemail pro and I see the following strange behavior:
1. WAV files are populated in the user mailbox even after being received via Email (WAVs should be forwarded, not copied to email)
2. Status.txt files show a reference to all WAV files in the folder with either a +N or +F (not sure what this is, but I'm thinking it is +N = new and +F = Forwarded?
3. Voicemail pro Logs folder shows 2 log files growing (slowly) at the same time. Files continue to grow until they reach 18,496KB. Looking into the log file, the end shows :
4. Using resource monitor, I only see about 2 - 3MB/s between the voicemail pro server and the email server. Over a Gb card. I've tested throughput using iperf and get 60MB/s + between the two servers.
Any ideas where I should check next for a solution to this?
I had an Avaya partner recently upgrade our phone system from IP406 to IP500 and Voicemail Pro 9.0. We did not change any other aspect of our network or systems. The Avaya IP Office and Voicemail Pro system both run off of a single virtual machine running windows server 2008 SP2.
We record all outgoing phone calls from our sales staff, the recorded calls are then forwarded to the sales person's email so that they can go over the phone call. The call limit is set (in voicemail pro) to 600 seconds (10 minutes) The SMTP server is Exchange 2010, on the same subnet and has a send/receive limit of 25MB. No authentication is required from the subnet. This all worked fine prior to our upgrade. Sales people received emails within seconds of the call, no matter the size of the attached message.
Now messages can take up to an hour, no matter how long the message is. I have turned on SMTP logging on Voicemail pro and I see the following strange behavior:
1. WAV files are populated in the user mailbox even after being received via Email (WAVs should be forwarded, not copied to email)
2. Status.txt files show a reference to all WAV files in the folder with either a +N or +F (not sure what this is, but I'm thinking it is +N = new and +F = Forwarded?
3. Voicemail pro Logs folder shows 2 log files growing (slowly) at the same time. Files continue to grow until they reach 18,496KB. Looking into the log file, the end shows :
CSMTPConnection::SendBodyPart: Failed in call to send body parts body 10054 [0x2746] (An existing connection was forcibly closed by the remote host.) calling send from CMailSocket::Send
04/12/2014 13:26:06.969 - ######## START OF CHUNK ######
04/12/2014 13:26:07.020 - > QUIT
04/12/2014 13:26:07.071 - ######## END OF CHUNK ######
04/12/2014 13:26:07.122 - CSMTPConnection:isconnect: Failed in call to send QUIT command 10054 [0x2746] (An existing connection was forcibly closed by the remote host.) calling send from CMailSocket::Send
04/12/2014 13:26:07.173 - <
04/12/2014 13:26:07.224 - CSMTPConnection:isconnect: An unexpected QUIT response was received
04/12/2014 13:26:06.969 - ######## START OF CHUNK ######
04/12/2014 13:26:07.020 - > QUIT
04/12/2014 13:26:07.071 - ######## END OF CHUNK ######
04/12/2014 13:26:07.122 - CSMTPConnection:isconnect: Failed in call to send QUIT command 10054 [0x2746] (An existing connection was forcibly closed by the remote host.) calling send from CMailSocket::Send
04/12/2014 13:26:07.173 - <
04/12/2014 13:26:07.224 - CSMTPConnection:isconnect: An unexpected QUIT response was received
4. Using resource monitor, I only see about 2 - 3MB/s between the voicemail pro server and the email server. Over a Gb card. I've tested throughput using iperf and get 60MB/s + between the two servers.
Any ideas where I should check next for a solution to this?