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Voicemail pro service

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iComms

Technical User
May 15, 2012
51
GI
Hi All, Version 7.36 software on ipoffice. Voicemail is dropping periodically. Service seams fine. Any ideas?

Tom
 
What does "Voicemail is dropping periodically" mean? - not answering calls, disconnecting during calls, disconnecting during playback, regularly (every x minutes or with no discernible pattern), ....

Stuck in a never ending cycle of file copying.
 
I called the voicemail number today and phone rang instead of going direct to voicemail. Asked a user to dial *17 and vicemail was not up. Tried calling the voicemail number again and it was up. The voicemail numbet is a number that directly goes to a voicemail module.

Tom
 
Had a similar problem last week where a clients VMP showed similar issues, grabbed a backup and reinstalled, been fine since.

Make sure you run the same version of VMP as the IPO your'e connected to. And also edit the service to run as local system account instead of the one you specified in the installation.

E

E Soderholm,

Aut inveniam viam aut faciam.
 
Yep software same on admin and voicemail , Just reset the service as suggested. Rgds Tom
 
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