VoiceMail PRO requeres Logon - What is now this?

[Praest]

Hello

I'm having a big problem.
We are at the moment running Core version 5.0.18, and VM Pro 5.0.25

I would like to try, to upgrade to a new core version, because of a bug in the one, we are using now.

Therefor, I have setup a virtual VM Pro, and installed VM 5.0.25, pointing against an IPO 500, with licens.

If I tryes to upgrade my VM PRO, the installations runs smooth, and there is no problems.
As soon as I try to run the VM PRO software, i'm ask to logon, to VM Pro.
I have never done this before, and never createt a username and password to the VM.
Therefor I can't logon now, and get to VM PRO to work.

What is the workaround for this, or how do I manage to create a user and pass, so that I can logon again??

I have tryed with the Windows Logon, and Avaya Manager user/pass, but non of that workt.

I really need help with this one, because I god 3stk VM PRO serveres, there needs to be upgraded

Best regards.

Allan


Question: What are you good ad?
Answer: I'm GOOD in bed.
Yesterday I slept 9 hours.

 

[kflounders]

Does it allow you to leave it blank and just press OK?

Kevin Flounders

http://www.comstar-usa.com

 

[sizbut]

If you're trying to use a VMPro client on the PC to login to the VMPro server in virtual then you need a name and password.

If that is the case you need to start by using a client also installed in the virtual to login and create a remote admin account on the virtual server.

 

[Praest]

It's not allow to leave a blank password, when I try to logon.


When I start the VM Pro Service, I get this logon screen.
(See Picture).

And my problem is, that I don't know, what user/pass I need to write, to get access.

There is not a place, where I have createt a user/pass in the installation, and the servers user/pass dosn't work.

I have 4 VM PRO servers running, and all of them comes with this logon screen, when I try to upgrade them, to version 5.0.27

Any idear?


Question: What are you good ad?
Answer: I'm GOOD in bed.
Yesterday I slept 9 hours.

 

[Lodde]

I have the same problem and have it logged with Avaya, the fix is planned to be implemented in Rel5 Q4 2010.

The only workaround is to stay on 5.0.25

 

[tlpeter]

Before you upgrade create an administrator with a password.
Then upgrade and try again.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[Praest]

Lodde> Nice to hear, that I'm not the only one, with this issue.

But I don't understand why Avaya dosn't release a new build of VoiceMail PRO, before.

Is there any problems in working with core version 5.0.22 on voicemail pro 5.0.25 ??

Thanks.



Question: What are you good ad?
Answer: I'm GOOD in bed.
Yesterday I slept 9 hours.

 

[Lodde]

Is there any problems in working with core version 5.0.22 on voicemail pro 5.0.25 ??"

Not that I am aware of and I have many customers that are force to do it.

"But I don't understand why Avaya dosn't release a new build of VoiceMail PRO, before."

They have had problems to replicate the issue, I do not think the issue is in every locale, but I know for sure that the problem exist in Sweden, Denmark and Finland.