Voicemail pro question - backing up

[dakotamoose]

I have 3.0.69 Voicemail Pro.

Our call center records 50% of all incoming calls.

I normally download the wavs files to my computer to review them.

Is there an easy way to put certain calls into certain mailboxes after i download them. I see in the STATUS notepad in each mailbox there is a MSGNUM and some sort of cod ein front of it.

Basically I want to be able to review the calls on a PC and send certain calls to other users on the system for further review and delete the other calls.

Thanks in advance,
Dakota

 

[ronromano]

What we do at our office is have the recording sent via email to an account set up just for archiving recordings. This gives us time, date,who called who and a wave file to forward to whomever. It is a poor man's way of not having to use the ContactStore.

Maybe you can have calls from different agents emailed to specific accounts. or different groups and such.

 

[dakotamoose]

We have all the agents record to one account using the Voicemail pro not their own personal voicemail.

I know I can copy the WAV files from the server to any backup or compyter as needed. I Was trying ot see if there was a way to copy it to a specifc account (ie like an seprate mangement voicemail) for certain messages.

Thanks again,
Dakota

 

[phaseburn]

I'd be interested in this, too, if you ever solve it Dakota... Thanks!

-David