Hey,
The Environment:
IP Office 500v2 - 11.1.2.2.0 (from 2013!)
Application Server Virtual: 11.1.2.2.4
Phones 96xx Series (mostly), J100 Series
Problem:
Customers Voicemail (Group) gets ~180 Recordings daily. For some reason there are 730 unopened recordings at the moment.
The phone (Visual Voicemail) shows (customer state "busy" when someone trys to open the mailbox. J179 and 9611 facing the same issue.
User Portal is not loading - timeout - not related to that.
Last time, when this heppend, i deleted all messages. But this time that should not be the option.
Sysmon is listing all recordings like the phone is reading the directory or getting information
Last time, when this heppend, i deleted all messages. But this time that should not be the option.
Certifications: ACIS and ACSS
Location: Leipzig, Germany
The Environment:
IP Office 500v2 - 11.1.2.2.0 (from 2013!)
Application Server Virtual: 11.1.2.2.4
Phones 96xx Series (mostly), J100 Series
Problem:
Customers Voicemail (Group) gets ~180 Recordings daily. For some reason there are 730 unopened recordings at the moment.
The phone (Visual Voicemail) shows (customer state "busy" when someone trys to open the mailbox. J179 and 9611 facing the same issue.
User Portal is not loading - timeout - not related to that.
Last time, when this heppend, i deleted all messages. But this time that should not be the option.
Sysmon is listing all recordings like the phone is reading the directory or getting information
Code:
(tried my best with censoring
....
*293**32mS VMAIL Messaging: ProcessVMMData data=<VMM$MSG02092$N$2023/0*/20 09:0*$001*2*91*0*6$1*$0$0$2*9$%16*19****1$10*$&>
*293**3*mS VMAIL Messaging: Rx PC VMM for 2*9 data=<VMM$MSG02093$N$2023/0*/20 09:0*$003*9**0***36$3$0$0$2*9$%16*19***96$10*$&>
*293**3*mS VMAIL Messaging: VMM: Receive Voicemail Reply to mailbox 2*9 matched to f*ea66e0(0) clearcache=0
*293**3*mS VMAIL Messaging: ProcessVMMData data=<VMM$MSG02093$N$2023/0*/20 09:0*$003*9**0***36$3$0$0$2*9$%16*19***96$10*$&>
*293****mS VMAIL Messaging: Rx PC VMM for 2*9 data=<VMM$MSG0209*$N$2023/0*/20 09:0*$003*9**01*0*$22$0$0$2*9$%16*19***00$10*$&>
*293****mS VMAIL Messaging: VMM: Receive Voicemail Reply to mailbox 2*9 matched to f*ea66e0(0) clearcache=0
*293****mS VMAIL Messaging: ProcessVMMData data=<VMM$MSG0209*$N$2023/0*/20 09:0*$003*9**01*0*$22$0$0$2*9$%16*19***00$10*$&>
*293***0mS VMAIL Messaging: Rx PC VMM for 2*9 data=<VMM$MSG0209*$N$2023/0*/20 09:09$anonymous$3$0$0$2*9$%16*19*****$10*$&>
*293***0mS VMAIL Messaging: VMM: Receive Voicemail Reply to mailbox 2*9 matched to f*ea66e0(0) clearcache=0
*293***0mS VMAIL Messaging: ProcessVMMData data=<VMM$MSG0209*$N$2023/0*/20 09:09$anonymous$3$0$0$2*9$%16*19*****$10*$&>
*293***6mS VMAIL Messaging: Rx PC VMM for 2*9 data=<VMM$MSG02096$N$2023/0*/20 09:10$anonymous$6$0$0$2*9$%16*19**60*$10*$&>
*293****mS VMAIL Messaging: VMM: Receive Voicemail Reply to mailbox 2*9 matched to f*ea66e0(0) clearcache=0
*293****mS VMAIL Messaging: ProcessVMMData data=<VMM$MSG02096$N$2023/0*/20 09:10$anonymous$6$0$0$2*9$%16*19**60*$10*$&>
*293**62mS VMAIL Messaging: Rx PC VMM for 2*9 data=<VMM$MSG0209*$N$2023/0*/20 09:10$001*2*91*0*6$1*$0$0$2*9$%16*19**63*$10*$&>
*293**63mS VMAIL Messaging: VMM: Receive Voicemail Reply to mailbox 2*9 matched to f*ea66e0(0) clearcache=0
*293**63mS VMAIL Messaging: ProcessVMMData data=<VMM$MSG0209*$N$2023/0*/20 09:10$001*2*91*0*6$1*$0$0$2*9$%16*19**63*$10*$&>
*293**6*mS VMAIL Messaging: Rx PC VMM for 2*9 data=<VMM$MSG0209*$N$2023/0*/20 09:10$003*9*66**63$12$0$0$2*9$%16*19**6**$10*$&>
*293**69mS VMAIL Messaging: VMM: Receive Voicemail Reply to mailbox 2*9 matched to f*ea66e0(0) clearcache=0
*293**69mS VMAIL Messaging: ProcessVMMData data=<VMM$MSG0209*$N$2023/0*/20 09:10$003*9*66**63$12$0$0$2*9$%16*19**6**$10*$&>
*293****mS VMAIL Messaging: Rx PC VMM for 2*9 data=<VMM$MSG02099$N$2023/0*/20 09:11$003*93*2301*$1*$0$0$2*9$%16*19**669$10*$&>
*293****mS VMAIL Messaging: VMM: Receive Voicemail Reply to mailbox 2*9 matched to f*ea66e0(0) clearcache=0
*293****mS VMAIL Messaging: ProcessVMMData data=<VMM$MSG02099$N$2023/0*/20 09:11$003*93*2301*$1*$0$0$2*9$%16*19**669$10*$&>
*293***1mS VMAIL Messaging: Rx PC VMM for 2*9 data=<VMM$MSG02100$N$2023/0*/20 09:11$003*9*6216**9$2$0$0$2*9$%16*19**690$10*$&>
*293***1mS VMAIL Messaging: VMM: Receive Voicemail Reply to mailbox 2*9 matched to f*ea66e0(0) clearcache=0
*293***1mS VMAIL Messaging: ProcessVMMData data=<VMM$MSG02100$N$2023/0*/20 09:11$003*9*6216**9$2$0$0$2*9$%16*19**690$10*$&>
*293***9mS VMAIL Messaging: Rx PC VMM for 2*9 data=<VMM$MSG02101$N$2023/0*/20 09:11$001*16*191*3*$**$0$0$2*9$%16*19**69*$10*$&>
*293***9mS VMAIL Messaging: VMM: Receive Voicemail Reply to mailbox 2*9 matched to f*ea66e0(0) clearcache=0
*293**90mS VMAIL Messaging: ProcessVMMData data=<VMM$MSG02101$N$2023/0*/20 09:11$001*16*191*3*$**$0$0$2*9$%16*19**69*$10*$&>
*293**9*mS VMAIL Messaging: Rx PC VMM for 2*9 data=<VMM$MSG02102$N$2023/0*/20 09:11$003*9*2**9*$16$0$0$2*9$%16*19**696$10*$&>
*293**96mS VMAIL Messaging: VMM: Receive Voicemail Reply to mailbox 2*9 matched to f*ea66e0(0) clearcache=0
*293**96mS VMAIL Messaging: ProcessVMMData data=<VMM$MSG02102$N$2023/0*/20 09:11$003*9*2**9*$16$0$0$2*9$%16*19**696$10*$&>
*293**02mS VMAIL Messaging: Rx PC VMM for 2*9 data=<VMM$MSG02103$N$2023/0*/20 09:11$003*9**319*00$1$0$0$2*9$%16*19***16$10*$&>
*293**02mS VMAIL Messaging: VMM: Receive Voicemail Reply to mailbox 2*9 matched to f*ea66e0(0) clearcache=0
...
Last time, when this heppend, i deleted all messages. But this time that should not be the option.
Certifications: ACIS and ACSS
Location: Leipzig, Germany