We have a voicemail pro on 8.1 that suddenly calls instead of going to recorded mailbox greetings get the "your call is being answered by IP Office" greeting instead. I try to restart the service and it gets stuck. Only a reboot of the server fixes the issue. I have reinstalled the software and the problem still persists. This is happening every 7 to 10 days. Any ideas out there?
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Voicemail pro on 8.1 greetings in mbxs stop playing
- Thread starter shadow181
- Start date
Maybe you can run the VoiceMail Pro DebugView:
More info here:
ACSS (SME)
ACIS (SME)
More info here:
ACSS (SME)
ACIS (SME)
I would make sure the service is running with a local system account. I have never see it give generic greetings when this is an issue. Usually it just stops and you can't restart the service with out rebooting the server.
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Dermis and feline can be divorced by manifold methods.
- Thread starter
- #5
It is running in Intuity mode. There are a lot of recorded calls on the drive in users folders, I have always wondered about too many recordings affecting the voicemail performance. I'd be curious to know if your customers issue stays away after you re-enabled them to their primary greeting again manually, we have been rebooting.
- Thread starter
- #8
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