Voicemail Pro Not working after power outage

[tomthevillain]

Can anyone advise what I should be looking at to get my IP office Voicemail Pro up again. Phones are working, but no voicemail. We've rebooted the system but still nothiing.

Need answers asap.

 

[tlpeter]

Is the service running?
Is the license valid?
Is the license dongle (usb or parallel) stil on the voicemail server and active?


BAZINGA!

I'm not insane, my mother had me tested!

 

[tomthevillain]

Yes, the service is running, the license is valid and the dongle is in place.
When we log in it says it's active and automatic, but nothing.

 

[tlpeter]

Can you run a monitor trace and dial *17 and post the trace here?


BAZINGA!

I'm not insane, my mother had me tested!

 

[tomthevillain]

We figured out the IP office and the monitor were'nt seeing each other. Did a stop and restart on both and the database file and it came back up. Thanks for the assist. "tlpeter".