Voicemail Pro - IPO403

[MisterLister]

i have a problem with the voicemail pro, i have just moved the voicemail pro to a new server, all the messages, wavs and configuration files where restored to the new server.
the messages and their status (new, old and saved) are correct; the mailbox names are correct

BUT the personal greeting for each mailbox have been lost, i am now getting the system default greeting even though the personal greeting wavs are available in the greeting folder they are not being used.

is there a simple way of using these greeting wavs instead of each user having to re-record the greeting?

 

[sizbut]

Double check the read write access settings of the files. If you moved them via burning a CD there have been cases where files turn up as read only and then cause the VMPro some problems.

 

[JeSTeROCK]

Also check what voicemail type it was Intuity or IP Office mode. They record greetings to different file names

intuity = Prince Charles_1.wav

ip office = Prince Charles.wav

 

[MisterLister]

thanks sizbut, the files where not readonly attrib.

i found a way around, i got one of the users to re-record the greeting and found out where the new wav file got created; because i have 2 folders greeting and greetings.
i then restored the personal greeting into the same folder; this has done the trick.