Voicemail Pro - Closure annoucements 1

[yemyslf]

Hoping someone can point me in the right direction here with customizing greetings on the VM Pro. The system in question is 9.0.2.0. I am trying to configure so office staff have the ability to record or activate a message to be played ahead of the normal greeting in the event of weather closures. I currently have these setup using a condition with a calendar in the same manner you would setup a holiday. If we know there is going to be a closure, someone with access to the VM Pro can enable the update the calendar for those dates. When the condition(calendar date) is true, a generic weather or holiday closure greeting is played. Ideally though I'd have a way that someone can activate this remotely without the need to connect to the VM Pro. Does anyone have something like this setup or have any documentation on how to configure it? I'd like information on recording a new greeting remotely and activating an existing one.

Thanks in advance.

 

[intrigrant]

It is our living you ask to give away, I don't think this forum is meant for education.
I'll give you some hints but you must build it yourself:
You need a module with a menu and one number will go to another module which enables the user to record a message and another number will go to a action to set a user variable and a third number to reset the user variable.
Point a incoming call route to that module in order to give the user remote access, do not forget security (PIN code).
Use the value of the user variable in your call flow to test if the additional message must be played or not.

 

[yemyslf]

First - thank you very much for the reply. I can work with that.

Second - I'm certainly not trying to take away anyone's living. I'm an IT Professional also. I've seen other people get jumped on in this forum for asking questions and don't get it. I understand if someone is just trying to get you to do their work for them but I'm just hoping someone could pass along the knowledge that was shared with them at one point also and everything I've read on the site indicates it is a place to share and learn.

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[intrigrant]

Oke, I understand. We expect that questioneers first try and error and then ask specific questions, we do not provide complete call flows for the reason mentioned before.
Now we move on : if you make a setup and you think you have something that should work but it doesn't then come back here and ask again, I am certain you'll get a answer.

So, were you able to construct something? If you understand the way VM Pro interact with IP Office it is a piece of cake.

 

[yemyslf]

Yes I just built part of it. I haven't made it to setting up the module for creating a new recording but was able to get the variable working. I never fully understood how they worked in this system. I really didn't have to do much work. I pointed the incoming call route to a short code which goes to the voicemail node. This has a simple menu to set the variable - 1 for open and 2 for closed. My old call flow had a test condition that checked the calendar and I just replaced this with the condition to check the variable and it's working great. Now onto the recording menu.

Thanks again for the info.

 

[intrigrant]

Oke, sounds good.

I would use a different approach but it depends on the type of phone used.
If they have digital stations I would use a group to route the calls in a call flow.

A group has three statuses : in service, night service and out of service.
In a VMPro call flow you can check the status of the group and route a call depending of the current status.
So in service does nothing and continues the call flow as normal, in OOS then first comes the extra message and then the call flow continues as normal.
On a digital phone you can program a button to set a goup out of service and the button will lit when in OOS so the user can see if a certain message is played or not.
They really like that and it is only one button to use instead of dialling a shortcode, go into a menu and set or unset a variable.

We use that for our helpdesk if there is a major problem with a provider, then the first one a customer calls is us "Our lines don't work!" and we can do nothing to help them so we first play a message to tell them there is a problem with provider xxx and if their lines are down they should contact them and not us.