Voicemail Pro Callback 2

[jaymarc]

Maybe Callback is not the answer but what I would like to do is this.
Voicemail is left in mailbox.
Voicemail calls 123 number (no answer)
Voicemail calls 456 number (no answer)
Voicemail calls 789 number (still no answer)
Voicemail starts over and calls 123, then 456, then 789 until someone Responds. Once 1 number responds stop calling.

Can anyone HELP???

Thanks in advance.

 

[SuperJenks]

I think you could utilize the assisted transfer in this situation. Assuming you are operating in intuity mode, do the following:

In the source code field of the user, add Pxxx (xxx would be a shortcode to the voicemail node so you can route it to a menu with a assisted transfer. In the assisted transfer, you would create a series of actions according to where you want the system to call for notification. Ive never actually tried this so its all in theory, but it does seem quite logical that it would work. You may need to tweak it or expand on the idea to get it to work the way you want. Goodluck....

 

[jaymarc]

I guess I am missing something.. I can't get the short code to work.. This is my first time at setting up a Voicemail Pro short code... So pardon me..
When creating the Assit Transfer it only has an option to transfer to a Mailbox. I would prefer for it to transfer to a External Number. However if I have to go to the users Mailbox first I suppose this would be ok.. Just not Ideal.

Thanks for your quick response.

 

[IPGuru]

VMPro uses the term mailbox in the specific tab of a transfer action but it should realy read destination as it is either a user number or any other squrence of digits to be dialed

just enter the external number as it would be dialed on site (including the leading 9 if necessary)

 

[jaymarc]

Ok.. I seem to be close. But I must be doing something wrong.
I have gotten it to call my Cell phone, but it will not move on to the next option for no answer.
Here is what I have.
Start Point - Assit Transfer (calls ext number) - link from no answer to a second assit trans (call ext number).

So far it is not moving on to the no answer assit transfer option.

Thanks again.. This has been a great help.

 

[CarGoSki]

Does you cellphone have voicemail? If so then vm answers the call and the process is over.

 

[SuperJenks]

You have to make sure your allocated answer interval is less than the time it takes your cell-phone vamil to answer.

 

[jaymarc]

Yes.. But I do have the time short enough that it does not ring to my voicemail. The cell is not receiving any VM.

It really should just move on.. but unless I am missing something..

 

[jaymarc]

Ok.. I think i am almost there..

Now my question is..
What is the external number that is called voicemail picks up..
IE.. Cell phone turned off or out of coverage, etc..
So to the system the call back or whatever has been taken care of. However I still have a NEW Unanswered Voicemail Message.
How Can I tell the system to retry again until this message is taken care of?

Thanks

 

[kmefford]

There is really no way to make it work like you want it to..... at least not yet.

According to Avaya, the escalating callback feature similar to what the merlin, and partner systems have will be available in release 4.0 due out 1st quarter 2007.

The best solution I have come up with until then to ensure a party is notified is to take advantage of the email alert function. I have the system attempt the normal callback routine and also send email alert to the cellphone text message email address.

I also have a shortcode setup for dialing out to a standard pager for our emergency service mailbox which also forwards an email alert to a two way pager.

 

[jaymarc]

Ok.. I am stuck..
I created 2 different setups to try and get this to somewhat work. It does to a point.
1 option was as noted above. Create a Voicemail Pro shortcode with assist transfer. However when I use an external number in the field it will call my Cell, but it will NOT move on to the next option if there is no answer. (This does work if I use all Internal Extensions) So this does not work..
Option 2 was to create virtual extensions that are forwarders to the users extensions. And then put these in a Hunt Group. and have the hunt group linear or circular.. However this does somewhat work, except that the cell phone gets a message about a voicemail and I press any key, but I get dumped to ??? voicemail box.. Its not even the one that should be initiating the callback. NOW What????

Thanks

 

[SuperJenks]

Try using the text messaging to the cell phone. Thats assuming you have an integrated email server on the network. You can also use an ISP email server but the IPO has to be on or have access to the data network or internet connection. This would solve all your problems. Very easy to configure too....

 

[jaymarc]

Well.. That would sort of work.. But then that would require the user to call back in.. The callback feature is kind of nice, because it connects you in quickly.
And plus 1 of my users does not support text messages..

One other darn problem I have is I use IMS.. And when I get a Voicemail, my PDA Treo 700 does not get notified of the message. --Thats for another day--

 

[IPGuru]

Cascaded call backs are scheduled for V4.0
so sometime after christmas maby

 

[jaymarc]

Ok.. Then I need to get a simple work around solution working.
I have tried Hunt Groups and they work somewhat.. but even though I have Voicemail Box Not Checked.. There seems to be a voicemail box.. I know this because during the callback. For some odd reason I get dumped into its voicemail box instead of the mailbox that I want.

So if I concentrate on the VoiceMail Pro Short Code option.
Any suggestions from anyone on how to get the no answer feature to work when it is calling a external number.
I have even tried having it call a virtual extension.

Or is there something I can do to the Hunt Group to get it not to dump to its voicemail box? Make the user enter in the Mailbox extension????

Thanks again.. This forum has been a bigger help then the Avaya Users forum..

 

[socalsteve]

you could connect a partner messaging to an analog port and then use messaging cascade outcaling.

 

[kmefford]

Socalsteve's suggestion will work but is pretty ugly if you need multiple extensions with cascading outcalling.

As for getting dumped in the huntgroup mailbox, you can setup a call flow under the huntgroup's start points to direct the call to a different mailbox.

It sounds like you are using a seperate huntgroup for each user so you could set the "collect" startpoint to go directly to a "getmail" action with <usermailbox> in the specific tab instead of the default caller's mailbox.

 

[jaymarc]

Ok.. Sorry for asking a stupid Question.
But.. Your saying in Voicemail Pro modify the CallBack start point?
Or create a New CallBack shortcode?

Here is where I was last standing. With out using Voicemail Pro. Here is what I had setup inside of IP Office.

Hunt Group called EMGHunt with 3 users.
Then inside of Users I created 3 Virtual Users. Ex.. JCell
That forwards to my Cell Phone.

So my logic here is inside of the EMG Users I have a SourceNumber set to P3311 (Which is the EMGHunt Group)

So it calls my Cell just fine. But then instead of dumping me to the EMG Mailbox.. it dumps me to the Hunt Groups box.. Which I do not have Voicemail even turned on for this group.

So my dumb question is.. What did you mean with the collect start point??

Thanks again...

 

[kmefford]

Your setup so far sounds correct. The change you need to make is in VMPro.

Under the "specific startpoints" you should have a drop down for "users", "Groups", "shorcodes", etc.

Click on "groups" if there is not already a listing for your emghunt, then right click to add a new group to vmpro. Select your group name and add the "collect" startpoint.

This will allow you to modify what VMpro does when you login to "collect" messages for that mailbox.(even though manager does not route calls to the huntgroup mailbox, vmpro will still treat it as having a mailbox)

Under the <emghunt>"collect" starpoint, add a "getmail" action with your specific mailbox listed instead of the default. Connect the startpoint to the action, save and make live and you should be in business.

Hope that was a little more clear, it is a little hard to explain with just text. If it is still "clear as mud" then I can write up a quick html page with some graphics if needed.

 

[jaymarc]

Thanks.. That fixed my issue..
I did not realize that I could do this.

This is a Great forum.. And thanks for everyones help.