Voicemail Pro Call Routing Problem 1

[Tyl0r]

Hey Everyone,

We decided to move two users to another office who normally would take calls for the business. In VMPRO it is mapped so that when someone presses zero on our call menu it dials extension 810 (a hunt group with those two users in it) and they answer the call. When either user comes into work they Login to the hunt group by pressing a button on their phone that does HuntGroupEnable (810) and they enter their extension and password. Now they are logged in and ready to take calls for the day.

After the transfer to the new office and new IP403 unit everything else works correctly except that if you call our business number and press zero it waits a bit then drops your call as if VMPRO didn't know how to route your call to the 810 hunt group extension. Even though you can pick up one of our phones (internally) and dial 810 (the hunt group extension) and the two users get the call.

I've tried restarting everything... However something is not routing an incoming call correctly to the 810 hunt group. So the two users never see the call. The call originally comes in to our other office building/IP403 unit as an Incoming Call Route with Line Group ID 1 to VM:Main_AA with a fallback extension of 810. If you go to VMPRO you can click on VM:Main_AA and see that our Day Call Menu has connector between pressing 0 and then routing that to our Callcenter (which under the Specific Tab) has a destination to 810.


Any Suggestions?

 

[telecomtekperson]

When you moved the 2 users in 810, dod you remove their extensions from that hunt group? In Manager, does it show users in the members section?

http://www.telemanuals.com

 

[as1981]

If your running two IP offices then hunt groups will not been seen by the other IP office unless you either have an advanced network license or program the hunt groups as shortcodes. If I understand your question correctly then post again and I'll explain how to set up the shortcodes.

Thanks

Andrew

 

[ProviderReborn]

If your running a 403 you cannot use advance networking like mentioned above.

You really do need to give us more info. If you have a second IP Office then the users you have moved will not longer work as part of the 810 Group.

But all is not lost. Create a group on the second switch. Add the users to this new group and give the group and extension.

On the switch they used to be on create a shortcode,
SC - Number of new group
Tel - Number of new group
Feat - Dial
LG - Line group of your IP Line to remote site.

Then in vm pro change 810 to the newly created group on remote site.

If im wrong post up what you have and what it is yout trying to do in more detail....


ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.

 

[Belrick]

Pure guess but I have had sites where Vmpro answers the call before the ISDN call setup information is passed with the result being that the call is dropped.

Feel free to create a shortcode. Say;

*99
voicemailcollect
"#Short Codes.Main_AA"

Then route a incomming call route/DDI to *99
The # will the above SC will insert a delay before VM answers the call.

Goodluck!

 

[Tyl0r]

Thanks for the replies...

I had already remade the hunt group entirely and readded those users to it on the new system since you can't see it across two different IP403's. You can dial 810 (the hunt group) and it rings their phones at the new location. The problem is that when calls from the outside world come into the other location VMPRO presents them with a call menu and is no longer routing to the 810 hunt group even though in VMPRO the destination is still marked as 810.

I'm going to try some short codes and see if I can get it.

 

[Tyl0r]

*edit*

I forgot to add that I deleted the hunt group off the old system. There is just the 810 hunt group on the new system. Everything has been transferred over and you can call it and it works just not from the outside world.

 

[IPOfficeIreland]

go to voicemail pro, under destination for the menu option and key in a new value (valid of course), then go back in and key in 810, save and make live.

you would have been better off setting up an internal test to the vm and pressing the option rather than ringing 810 directly from a phone.

 

[Tyl0r]

After adding the shortcode from TheProvider it works perfectly! Thank you! and thanks to everyone else as well. I didn't have to modify anything in VMPRO or change the 810 hunt group at all, I just had to add that shortcode in the old system so it knows how to forward the call to the new system.

Cheers!