VoiceMail Pro and Multiple Language

[JohnLarry71]

Hi ...

If I have in Menu a message says for arabic please press 1 can i add from 1 a connection to new menu in arabuc and recored a new message in arabic and now any one press 1 go to arabic message .

thank you.

 

[intrigrant]

Use the "set language" action after a user pressed "1".

I do the following an all my VM Pro systems.
In the %Programs%\Avaya\IP Office\Voicemail Pro\VM\WAVS map there is a map for each installed language, i.e. us, ara, fr etc.
In each of these langage maps I create a new map called "Custom" and I put the custom recorded messages there.
So If you have a main menu you can record a menu message in each language with the same name, i.e. ara\Custeom\MainMenu.wav, us\Custom\MainMenu.wav etc.
In the main menu action you can set the announcement as $LOC\Custoem\MainMenu/wav. The $LOC will hols the value of the locale for that call, it is selected at the beginning by the user when he dialled "1" for Arabic (ara).
This way you only need one call flow for multiple languages.

I hope you get the point

A simple mind delivers great solutions

 

[JohnLarry71]

Hi ...

Thank you intrigrant , can you tell me where I found the "set Language" in action menu ?

 

[intrigrant]

Configuration actions > Select System Prompt Language

A simple mind delivers great solutions

 

[JohnLarry71]

Hi intrigrant ...

Sorry, but when I set the "set Language" action, in the Specific tab I cant find Arabic Language.
apologize, but could you explain to me again .

Many Thanks .

 

[JohnLarry71]

Hi intrigrant ...

Forgive me for the lack of understanding, but I will explain to you the script and I hope that helps me BECAUSE I am new to the IP Office.

During Working Hours: 7:45 am to 4:00 PM
Thank you for Calling American Community School, to continue in arabic Please Press 1
For Administrative office Press 2

now dears if callers Press 2, they must go to other menu, is this acceptable to add connection from 2 to new menu and record a message with new option ( Sub Menu )

After working Hours 4:00 pm - 7:45 am
Thank you for Calling ACS, the offical working hours is from 7:45 am till 4:00 pm.

I configure it using test condition if true go to working hours and if fals go to out of hours .
is this right .

Apologize to you my friend to annoy you and I hope you get to the assistance