VOICEMAIL PORTS AND NORSTAR SETS

[uniquename4me]

Hi there!

I'm trying to figure out on the IP office about 3 things.

1. When the voicemail ports are being utilized for hunt group recordings, I'm told and seem to see by "Monitor" that one port is used for each call. I'm somewhat surprised as, in contrast with Nortel, I'm under the impression that if two simulaneous calls came into the queue, the one voice channel would be used to service both calls or multiple calls handled in the same instance as it is simply a broadcast similar to music on hold. I'm seeing one channel per call which I quite understand in a voicemail application, but find it weak use of resources in a queue broadcast recording.

2. I'm trying to program and make better useage on the buttons on a T7316E set and am finding the button mapping to be a bit of mystery? I'm thinking it somehow is mapping to an M7316 set and in trying different buttons, I'm wondering whether someone has played with this and can comment on how buttons are mapped. I tried putting a "hunt group enable button on buttons, 1, 13, 15, and 16 and found it funny where those buttons showed up on the phone. Button 1 makes no sense as it shows up where the 2nd intercom button would be. Should the link "a, b, and c" buttons be left on the bottom corner? What about the rest of the mapping? I tried creating a user profile for the T7316E and it does adapt to the buttons I program but seems to maintain it's own set of default buttons that come up on the set unless I overide them?

3. Are keyline appearances handled any better on the newest software or should it just be treated like PBX utilizing Park and transfer?

 

[tlpeter]

1 -> it is possible to use "synchronize calls" and then it will play the announcement to all callers in the queue with one channel.
When this is turned of then a channel, per caller that hears the announcement, is used.


BAZINGA!

I'm not insane, my mother had me tested!

 

[RodneyMcSnow]

On the T7316 E/ non-E Nortel phones the button mapping is as follows:
Button 1 is the Bottom Right button, which in Nortel land would be either an Intercom or Handsfree if its s T7316e or Non-e phone.
Btuton 2-8 continue up oin the RIGHT Side.
Button 9-16 start on the Bottom Left.

Buttons 17-20 are on the Top Left with no indicator arrows or lcd window
Buttons 21-24 are on the Top Right with no indicator arrows or lcd window

 

[uniquename4me]

Thanks on the synchronize calls thing! That worked although I'm not sure about it's imperfections. I'm programming using 8.0 (56) and the synchronize calls works, but it acts a little wonky when it kicks in for new calls. When the calls on hold come up for the 2nd recording and it cuts off on the new call wherever it is in mid-stream with the 2nd recording. It also seems to use the timing for the first greeting and cuts off midstream on the 2nd recording with the new call coming in only getting a partial 1st and a partial 2nd? Have to test it on the 9 and see.

 

[othammo]

Look at the User Guides for the T & M series phones & you find around page 7 the button mapping for these phones. Stick with buttons for park, voicemail, conference & transfer.

 

[uniquename4me]

Thanks! I'll check it.