Voicemail Picks up 1st ring 1

[adrianrodriguez]

Hi,

Call Pilot 150.
When one of the extensions in the office picks up an incoming call, any other incoming calls go straight to voicemail.
This doesn't happen when other extensions pick up the call.
When I delete that extension's voicemail, the general delivery mailbox picks up.

This happens even if the lines are set to pick up at 6 rings.

We don't want for voicemail to pick up on the first ring when this person's picks up the calls.

Can anyone direct me to what settings to change please?

Thanks,

Adrian

 

[DigitalMind]

You need to disable Forward on Busy and DND on busy under capabilities / Set Abilities

Good luck

 

[adrianrodriguez]

That did it, thanks very much!!

Adrian