Voicemail PC died; what are my options?

[jephens]

I've got an aging IP Office system which has been working great for almost 15 years now. The PC that hosted the voicemail, well, I can't say the same.

What are my options? The drive was never backed up and we can't seem to read anything off of it.

So, I'm resigned to having to build the voicemail infrastructure from scratch; but I don't know where to start. It doesn't seem to be as simple as making sure the new machine has the same IP as the old machine and hoping the default voicemail system is just magically detected.

As I said, it was an OLD system, still running XP, and I think the VM was running 3.2.x

I've got a USB dongle which I assume is for licensing. I loaded up the Sentinel drivers, put the dongle in a Win 7 machine and downloaded a new version of the VM Pro client but I'm not sure where to go from here.

I'm a network admin, not a phone admin, and tho I could change extensions names and button programming, this seems a little above my pay grade. The vendor who installed the system isn't reachable, so I don't exactly know where to turn.

This forum has been an invaluable source of help over the years, so if there's someone here who's interested in some archeology, I'd love to talk.

Thanks,

Jeff

 

[Okkie26]

It doesn't seem to be as simple as making sure the new machine has the same IP as the old machine and hoping the default voicemail system is just magically detected. smile


This should work. But I think your VM pro licenses are invalid.

You need to find an Avaya businness partner.

 

[ipohead]

As Okkie26 says you are best speaking to a BP as there is too much ground to cover here but a few tips:

The VM server and client need to match the software release on the IP Office

You need the license key to match the dongle. I guess you have an IP Office 400 series as it is USB so I'm sure that this was only stored on the PC (there might be a way to get around this)

As the 400 series was EOL years ago it might be time for an upgrade. Your phones may or may not work depending on the model.

 

[jephens]

I was hoping to not have to trash the whole phone system because the voicemail PC gave up the ghost. Are there any resources for finding a reputable BP?

 

[ipohead]

You can use Voicemail Lite without a license if you are really stuck!

You can find a BP here

 

[budbyrd]

There is also a fair chance the Sentinel program won't run on a newer machine. That is the program that makes the USB work.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'