voicemail not respong fast 2

[shaikh007]

Hi To all we have system 61c and since last week our voicemail not respong well if any user try yo login it take time and say please try again and contact your adminstrator
any one know what is proble
thanks and regards

 

[bignose21]

Is it short on hard drive space, I have often seen similar on Callpilots when the mailbox size is not capped in Maolbox Class and people don't clear out messages or just never login for years.

Had a site in India who thought the red lights on the phones meant they were working and thought there was some thing wrong after upgrade because they were not all switched on at the site. Lamp audit cleared that up after 20 mins or so all the red lights on all good

 

[Firebird Scrambler]

I would change spme or all of the COS tables so that any READ messages are deleted after a few days. Also check for any unused mailboxes and delete them if not required. Finally check the useage and ask the users or reduce their mailbox size.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin

 

[PJ the old phone man]

I would also check VM ports and make sure none are disabled

 

[PDTuser]

What is VM platform being used? Rele and vitage of 61c (or is it a 1000m SG)

 

[Firebird Scrambler]

I forgot to add that it's worth doing some housekeeping by listing out all the mailboxes that have expired / disabled etc and checking two things,

1) The size of the mailbox

2) When they were last accessed

If they were last used a long time ago, then I would delete it. If the mailbox is very large, then check if someone hasn't been accessing it such as an out of hours mailbox and make changes or delete it.

All this will take a while, but it will start to reduce the volume of data on the hard drive and start to create more space.

It will be worth doing.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin