Voicemail not picking up

[PhoneNewbie]

I have activated a voicemail box and it works - sort of. The mailbox was created and initialized, it shows up in the AA directory and if I dial the mailbox directly, it works. However, when someone dials the extension, it just rings rings rings. Also of note - when the person dials from that phone, instead of bringing up the person's name, it brings up the extension. (The system is set to display name and works fine on all others). Any help would be appreciated.

 

[VEASEL]

You have two issues. the first is you have to tell
that station to fwd no answer. Get the vmail
DN ( Feature 985). Get into phone program (f.**266344)
get into that station and set fwd no answer to the
DN of th vmail. while your into programming there's
the section where you enter their name. The sequence
is differant depending on whether you have an older
system or a newer CICS or ICS system.
Hope this helps,
Randy

 

[PhoneNewbie]

Worked like a champ - thanks!

 

[PHONETOOL]

copy a working extension in phone system programming feature **266344 **266344 go to copy type in the set to copy and than the set to copy to press next then RLS to exit.