Voicemail not giving time received or number of caller.

[Telemancer]

When some users are trying to check voicemail, the system immediately starts playing the messages. Normally they would be given the time the message was left and also the number or name of the person who left the message.

Two of the numbers in question are both part of pickup groups but apart from that I don't think their is anything out of the ordinary about the setup.

Has anyone run into issues similar to this?

We are on Aura 10.1 and I use UC admin for voicemail control.

 

[gnesvik]

Go to the Mailbox Options tab within a mailbox (in UC Admin) and make sure the "Say Envelope Information" radio button for Yes is selected.

 

[Telemancer]

Go to the Mailbox Options tab within a mailbox (in UC Admin) and make sure the "Say Envelope Information" radio button for Yes is selected.

Now that I've seen how simple that is I feel silly. Many thanks!

 

[gnesvik]

Nothing to feel silly about. It happens to all of us at one time or another. I'm glad to be able to help.